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Director End User Jobs in Virginia (NOW HIRING)

Orgro

End User Support Specialist

Norfolk, VA · On-site

End User Support Specialist - Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR ... Norfolk, Virginia Employment Type: Full-Time, Direct Hire Requirement: US Citizen, Secret clearance ...

Beyond SOF

UX and Visual Designer (TS/SCI)

Reston, VA · On-site

Top Secret/SCI Deliver user centric design products in direct support of unconventional warfare ... Advocate for accessible design while connecting the experiences with end-users across the full ...

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Director End User information

What does a director of end user support do?

A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.

What is the difference between Director End User vs Network Administrator?

AspectDirector End UserNetwork Administrator
CredentialsBachelor's degree, management experienceNetwork certifications (e.g., CCNA, CompTIA)
Work EnvironmentStrategic planning, team leadership, cross-department collaborationNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT departments across various industries, focusing on end-user support and strategyIT departments managing network infrastructure in multiple sectors
Common Search & ComparisonLeadership roles overseeing end-user technologyTechnical roles managing network systems

The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.

Is it hard to become a director end user?

Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user support and technology. Candidates often have several years of relevant experience, certifications such as ITIL or PMP, and demonstrate the ability to oversee large teams and projects. The role can be competitive and demanding, but it is achievable with the right background and skills.

What cities in Virginia are hiring for Director End User jobs?

Cities in Virginia with the most Director End User job openings:

Director End User jobs near you

End User Support Specialist

Orgro

Norfolk, VA • On-site

Full-time

Posted 12 days ago

Job description

Position:End User Support Specialist - Mobile Device

NMCI / Flank Speed End User Support Specialist (ACTR)

IAT Level: IAT Level II – Enterprise IT Support Role

Location: Norfolk, Virginia

Employment Type: Full-Time, Direct Hire

Requirement: US Citizen, Secret clearance

Compensation: Competitive with a full benefit package

About Us: We are a mission-driven organization in our delivery of high-quality engineering outcomes for our Defense and Federal contracts by combining disciplined processes with a culture of respect and accountability that helps our teams thrive while meeting complex program needs.

Position Summary

The NMCI / Flank Speed End User Support Specialist provides Tier I–II technical assistance, account management, and lifecycle support to Navy end users operating within NMCI and Flank Speed enterprise environments. This role ensures reliable access to Navy networks, systems, and collaboration services by performing troubleshooting, incident resolution, and user provisioning in accordance with Department of the Navy (DON) cybersecurity and information assurance requirements.

Key Responsibilities

  • Provide support for mobile device connection, email, and app problems

  • Provide end-user support for NMCI and Flank Speed environments, including workstation, peripheral, software, and connectivity troubleshooting.

  • Execute move/add/change (MAC) requests, seat management functions, and lifecycle refresh activities.

  • Support account provisioning, access management, and permissions assignment in compliance with DoN policies.

  • Respond to and resolve help desk tickets, ensuring accurate documentation and timely escalation when required.

  • Assist users with Microsoft 365/Flank Speed services including Teams, SharePoint, OneDrive, and email.

  • Maintain compliance with SECNAV M-5510.30/36 and SECNAVINST 5239.1 cybersecurity and IA guidelines.

  • Perform system checks, configuration tasks, and device setup to ensure NMCI standards are met.

  • Coordinate with NMCI service providers, site leads, and government stakeholders on issue resolution and system updates.

  • Support hardware deployment, imaging, software installs, and secure configuration adjustments.

  • Ensure information security practices are always followed, including PKI usage, two-factor authentication, and proper handling of controlled unclassified information (CUI).

Required Qualifications

  • Working knowledge of IOS, Android and mobile security rules

  • Manage device security, updates and user accounts

  • Experience with remote support tools

  • Minimum of five (5) years of experience supporting NMCI networks and enterprise Navy IT environments.

  • Working knowledge of SECNAV M‑5510 and SECNAVINST 5239.1 compliance and security requirements.

  • Experience with help desk operations, incident management systems (e.g., Remedy, ServiceNow), and ticket workflows.

  • Proficiency in troubleshooting workstations, software, accounts, and network access in an NMCI environment.

  • Demonstrated understanding of Navy seat management, asset tracking, and lifecycle refresh processes.

  • Active DoD 8570 IAT Level II certification (e.g., Security+ CE, CCNA Security, CySA+, or equivalent).

  • Ability to work with minimal supervision in a fast‑paced DoN enterprise environment. Strong communication skills and customer service orientation.

  • Must have an active Secret or above security clearance

Preferred Qualifications

Experience supporting Flank Speed Microsoft 365 environments.

Familiarity with ACAS, HBSS, DoN cybersecurity processes, and ITSM best practices. Prior work within Navy command IT support roles, regional support centers, or NMCI NGEN/NGEN‑R teams.

What You Will Receive By Joining Orgro

Growth with a People First organization: We believe great work starts with respect and empathy - for our team and our customers

You will have Clear Expectations: There will be no guesswork. We provide documented processes and transparent communication so you can focus on doing your best work

Work-Life Balance: We value your time and well-being by providing flexible scheduling and realistic deadlines, which is just a part of our culture.

A Supportive Environment: Access to Orgro SOPs, templates, and mentorship to make your work repeatable, auditable, and stress-free