ZipRecruiter

Log In

1

Director End User Jobs in Virginia (NOW HIRING)

PYRAMID TECHNOLOGIES

Data Analyst

Falls Church, VA · On-site

The customer has several projects in the pipeline and requests assistance with end-user communications and training. The resource will work closely with the customer CIO and his two directors:

Fannie Mae

Windows Engineering Manager

Reston, VA · On-site

Direct experience with Windows 365 Cloud PC, Autopilot, Intune-first strategies, or major OS migrations (e.g., Windows 10 to 11). * Innovation Mindset: A track record of improving end-user experience ...

Mediabarn

Visual/UI Designer

Vienna, VA · On-site

Works independently with direct guidance and direction from higher level staff and management. \n ... end user in mind- Moderate Latitude \n * Collaborate with project teams to define the visual ...

previous pagenext page

Showing results 21-40

All JobsEnd User JobsDirector End User JobsDirector End User Jobs in Virginia

Director End User information

What is the difference between Director End User vs Network Administrator?

AspectDirector End UserNetwork Administrator
CredentialsBachelor's degree, management experienceNetwork certifications (e.g., CCNA, CompTIA)
Work EnvironmentStrategic planning, team leadership, cross-department collaborationNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT departments across various industries, focusing on end-user support and strategyIT departments managing network infrastructure in multiple sectors
Common Search & ComparisonLeadership roles overseeing end-user technologyTechnical roles managing network systems

The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.

Is it hard to become a director end user?

Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user technologies. Candidates often need a background in IT, certifications such as ITIL or project management, and a track record of managing large teams or projects, making the role challenging to attain without significant preparation.

What does a director of end user support do?

A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.

What cities in Virginia are hiring for Director End User jobs?

Cities in Virginia with the most Director End User job openings:

Director End User jobs near you

Customer Service Engineer

Worldwide TechServices

Chantilly, VA • On-site

Full-time

Re-posted 6 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

215th of 224 rated it services

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Worldwide TechServices employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply