Retail Store Manager

Job Description: MISSION Turn donations into jobs – offering lifetime purpose and opportunity. Goodwill Industries of the Greater East Bay believes that everyone has the opportunity to discover their full potential and purpose, empowering them to reach financial independence and become productive members of our community. Integrity, Dedication, Empowerment, Accountability and Teamwork are not just words on a wall, they are our core values that drive our future. They enable individuals and the agency to progress toward our ultimate goals. These values live in all of us. MISSION CONTRIBUTION To ensure the efficient and cost-effective operation and stewardship of the retail store through donor and customer relations, processing donated goods and quality control in order to maximize profitability that will fund and prosper our employment and training operations. JOB SUMMARY The Retail Store Manager is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The Store Manager is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, personally following-up, and giving consistent and candid feedback. ESSENTIAL FUNCTIONS Store Operations 1. Manage retail store and donation center operations to include adequate staffing levels, cash handling and management, donation processing and pricing, customer service, and store opening and closing procedures. 2. Implement, supervise, and assist retailing activities and processing procedures. Ensure that material selection and soft goods pricing levels meet company standards and achieve maximum sales and profits. Establish and manage pricing for hard goods to remain competitive in market area and to attain highest revenue potential. Process clothes and wares, as needed. 3. Plan and improve store cleanliness, product display, and/or improvements in line with visual merchandising techniques within the parameters of approved standards to meet business plans and/or needs. 4. Provide example and train retailing unit personnel in proper merchandising methods, customer service, selling procedures, and problem resolution. 5. Implement, supervise, and assist donation center receiving and processing procedures. Ensure that handling operations meet company standards and attendants are trained to identify, document, handle and dispose of hazardous waste materials. Provide example and train attendants in methods of receiving and documenting donations, customer service, and problem resolution. Stress the importance of a positive public perception of the respect GGI has for its donated goods. 6. Perform any range of special projects associated with the tracking, recording, audit, reconciliation or compilation of data or transactions related to retail sales, as directed. Financial 1. Ensure that in-store accounting procedures and cash accountability are in place. Monitor sales receipts and cash handling routinely. Prepare daily, weekly, monthly cash flow reports as required and deliver deposit to bank. 2. Effectively and efficiently manage the store budget including labor budget, achieving processing goals, generating revenue and controlling expenses. Safety and Asset Protection 1. Assure that processing, material movement, retail operations, donation center operations and cleaning are performed in keeping with all safety, quality, cleanliness, and productivity standards and policies. 2. Remain observant of all activity in store to identify theft and prevent shrinkage and ensure that asset protection matters are reported in a timely manner. 3. Conduct safety meetings with staff to inform employees of policies and procedures, to maintain a safe working and shopping environment in all areas of the store, and to instill safe working habits for all staff. 4. Ensure that the surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees. 5. Ensure proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Human Resources 1. Interview, select, recommend, hire, train, develop and supervise assigned staff. 2. Implement staffing plans and related budgets. 3. Provide direction to staff and assist in the investigation and resolution of problems. 4. Evaluate performance and provide counseling and coaching to employees. Initiate personnel actions, such as promotions, transfers, terminations, or disciplinary measures. Maintain harmonious employee/employer relations. 5. Ensure all Workers Compensation reports are completed and reported within appropriate time frame. 6. Utilize intervention recommendations by Human Resources to effectively maintain personnel discipline. 7. Ensure compliance with all policies, CARF standards, and safety and security regulations. OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO 1. Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community. 2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements. 3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition. 4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies. CRITICAL PERFORMANCE FACTORS · Sales Growth · Labor Cost · Labor vs. Sales · Donations · Average purchase spend · Round up · Production · Sell through KNOWLEDGE, SKILLS AND ABILITIES: · Bachelor degree. preferred, High school diploma or GED required. · Minimum of 3 years of management or supervisory experience in a retail environment preferred, which can be substituted for degree. · Experience with Microsoft Office (Word, Excel, Outlook). · Able to use a cash register, calculator, credit card processing machine correctly and make change accurately. · Able to do basic math calculations.. · Able to read and comprehend. · Excellent communication skills. · Energy and enthusiasm to help others and maintain good relationships with co-workers. · An openness to learn and be a team player. · An excitement for a career in retail. · Good work ethic and work under minimal supervision. · Able to follow instructions and comply with policies and procedures. · Must be available to work a flexible schedule, including weekends and holidays. · Must be able to perform the essential functions of the job with or without accommodation. · Must have dependable transportation. · Sensitivity to service population’s cultural and socioeconomic characteristics CREDENTIALS, CERTIFICATIONS, LICENSES REQUIRED: COMPENTENCIES: · Research Skills: Gathering data, facts and impressions from a variety of sources about staff members; seeking knowledge about policies, rules, laws, precedents or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring. · Organizational Ability: Planning and scheduling one’s own and others’ work so that resources are used appropriately; and short and long-term priorities and goals are met; scheduling flows of activities; enforce and establishing procedures to regulate activities; monitoring projects to meet deadlines; empowering the process in appropriate places. · Interpersonal Sensitivity: Perceiving the needs and concerns of others; dealing tactfully with others; working with others in emotionally stressful situations or in conflict; managing conflict; obtaining feedback; recognizing multicultural differences; relating to people of various backgrounds. · Oral and Written Expression: Making oral presentations that are clear and easy to understand; clarifying and restating questions; responding, reviewing and summarizing for groups; utilizing appropriate communication aids; being aware of cultural and gender-based norms; adapting for audiences. Expressing ideas clearly; writing appropriately for different audiences; preparing brief memoranda. PHYSICAL REQUIREMENT:The position involves physical work demands requiring lifting up to 50 lbs. with frequent lifting and/or carrying objects weighing up to 10lbs.Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker.Safety handling procedures must be followed.Standing, Walking, Lifting, Carrying, Kneeling, Pushing/Pulling, Bending/ Stooping, Reaching, Turning, Repetitive Motions WORK CONDITIONS / HAZARDS: · Limited hazards due to lifting, pulling, and pushing merchandise by self or others. · Requires a high level of adaptability and flexibility. · Work environments are usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. · Field of work includes office, production area, and store sales floor and surrounding grounds. · Retail Store Managers are subject to transfer to other locations within the agency system, according to company needs. BENEFITS INCLUDE: · Health/Dental/Vision benefits plans · 8 Paid holidays per calendar year · Vacation and Sick Leave · 403 (b) Retirement Plan · Employee Assistance Program · Basic Life and AD&D Insurance · Short & Long Term Disability · Long