Insurance Customer Service Representative

Join Williamson & Associates, Inc., a customer-focused insurance agency rooted in Overland Park, Kansas, with a vision that combines hybird-remote work with the connection to our local community. We believe in building relationships and providing exceptional service that exceeds our clients' expectations. As our Insurance Customer Service Representative, you'll be a vital part of our team, engaging with policyholders, addressing their inquiries, and ensuring their insurance needs are met with care and expertise.. Entry-level applicants will begin with a $32,266 base salary and can earn at least an additional $3,080 in bonuses during their first year.

If you have prior insurance experience, we will provide the tools, environment, and opportunity for you to grow your career in the insurance business as a member of our incredible team. Experienced applicants start with a $36,062 base salary and top performers can earn an additional $5,,160 in Bonuses.

If you have a passion for customer service, enjoy working in a dynamic environment, and value being part of a team that prioritizes client satisfaction, Williamson & Associates, Inc. is the place for you. Come be a part of our dedicated team today!

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Client Support: Respond promptly to client inquiries, providing assistance and solutions to their insurance-related questions.

Policy Management: Process policy changes, updates, and ensure accurate documentation for client records.

Customer Communication: Communicate effectively with clients via phone and email, maintaining a professional and friendly demeanor.

Issue Resolution: Handle and resolve customer complaints and issues in a timely and satisfactory manner.

Documentation: Maintain detailed and accurate records of client interactions, ensuring data integrity and compliance with company policies.

Customer Service Experience: Previous experience in customer service or a related field is beneficial.

Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.

Problem-Solving Abilities: Strong critical thinking and problem-solving skills to address client concerns effectively.

Empathy: Ability to understand and empathize with clients, providing support and guidance through challenging situations.

Adaptability: Flexibility to work in a hybrid remote setting and adjust to changing priorities as needed.

Team Player: Collaborative mindset with a focus on building positive relationships and contributing to team success.