Manager, Clinical & Quality Assurance

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

• Partner with Professional Development Team to define, track and uphold HearUSA's Standard of Care, together with its documentation: Best Practice Guidelines (BPGs), Standard Operating Procedures (SOPs) and Way We Works (WWWs).
  
• Partner with Professional Development and Operations Teams for implementation of our Standard of Care into everyday clinical work. Update all materials in the Zipline Library.
• Implement and track regular audit of skills for all Hearing Care Professionals (HCPs), including the 3-year recredentialing cycle with a med report audit and HAE observation. Coordinate activities with the QM HCPs completing peer audits.
• Refine and implement a Quality Management Interview for use during the hiring of HCPs. Adapt to create certifications for individual groups of HCPs, such as Team Leads, Preceptors, Subject Matter Experts etc.
• Define clinical equipment standards for traditional and host-site centers and work with Operations and Procurement to secure them. Introduce clinical audits through the use of analytics on Unity 3 / 4 audiometers.
• Lead the HearUSA Quality Committee and be a contributing member of the our compliance committees. Partner with other members to ensure HearUSA strives to uphold the highest standard of care for clients.
• Responsible for ensuring HearUSA adheres to National and State clinical and regulatory policies. Inform and implement changes to our BPGs and SOPs.
• Responsible for submission and administration of Continuing Education (CE) credits, collaborating with Professional Development Team.
• Embrace HearUSA culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

• 5+ years experience in a client-centric, Audiology or Hearing Aid Specialist role.
• Effectively coached and trained peers and/or students.
• Experience as an ambassador for change, pioneering for better solutions, and providing critical feedback.
• Ability to pay close attention to detail with a high degree of accuracy.
• Advanced written communication skills.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Ability to work quickly, accurately and independently in a fast paced environment
• Adaptability, and problem solving skills

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.