Dockhand/Driver- Tommy's Lake Piru

WHY SHOULD YOU WORK FOR TOMMY’S?

Tommy’s is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We are located in different locations, including Walloon Lake, MI, Grand Rapids, MI, Golden, CO, Waterford, MI and Clermont, FL, California, Arizona Tennesee, Texas and Nevada

Tommy’s is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused backgrounds! Tommy’s employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company. 

Summary/Background 

Tommy’s Dockhands are responsible for providing exceptional customer service to all waterfront customers. Dockhand’s ensure proper fueling technique, instruction of all rental crafts, prioritize safety for staff and customers, and continually improve the waterfront department. With the proper execution of these tasks and many more, Dockhand’s will ultimately leave all customers with the desire to come back.

Essential duties and responsibilities 

• Properly gas all boats that come to the gas dock/rental dock/gas station, with little to no spillage
• Responsible for ensuring customer and Tommy’s owned boats are properly tied to the dock with no rubbing or potential for damage (for locations with shoppers/fuel dock/rental dock)
• Spin all boats with the use of lines on all docks so the bow is facing out
• Expected to run to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival
• Perform accurate gas/rental charges into CounterPoint and receive signature on ALL receipts
• Honestly report all tips and place them into the tip pool at the end of each shift
• Greet all customers with a smile and a “hello.” Trigger conversation with all customers to ensure customers feel welcome and appreciated
• Understand and properly inform customers of the rental department basics, such as what we rent, how to rent, pricing, etc.
• As assigned by supervisor, ability to properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email
• As assigned by supervisor, assist rental customers with filling out the rental contract, instructing on proper rental craft use, safety requirements, areas to avoid on the lake, etc.
• Where permitted-responsible for cleanliness of the waterfront area. Expected to clean up after oneself, keep workspace organized and presentable for customers
• Where permitted -loading and unloading of boats off and on trailers into and out of water.
• Responsible for assisting in rental boat cleanliness daily, with the use of Hot Sauce, wax, Windex, upholstery cleaner, etc.
• Responsible for uncovering/covering all rental boats daily
• Responsible for understanding and instructing customers of the rental boat damage policy and reporting any damages to the Rental Manager immediately
• Responsible for knowing the basics of other departments within Tommy’s in order to answer customer questions – for example, what the pro shop sells, who the boat salesman is, do we offer service, etc.
• Communicate to Rental Manager any unhappy customers, accidents, or other occurrences that require the manager’s knowledge/action
• Expected to stay busy at ALL times during shift – consistently finding tasks to do
• Ability to provide customers with 2 stroke oil, understanding the ratio, and accurately/safety mix the fuel and oil for the customer (for locations with fuel dock)
• Any other requests by supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Communication:   Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
Gassing: Ability to efficiently gas all different types of boats without spillage or overflow

Safety: be knowledgeable of and uphold all laws and regulations, understand that the dockhands are responsible for the safety of everyone on the dock/gas dock

Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

Have Fun: ability to recognize the excitement of the job, and come to work excited to learn, teach, and make connections with everyone the dockhand encounters. By doing so, people will follow suit.

Ability to carry out job responsibilities while fully embracing the Simplified Investments Core Values

• • Culture is everything. We are authentic and intentional in the way we work and play. Being stodgy has no place here.
  • Stab from the front. We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
  • Problem solvers. We value smart people who attack problems head-on and with confidence.
  • Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
  • Humility reigns: Whether engaging with our teams, customers or partners we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Computer Skills: Knowledge of CounterPoint and Microsoft Excel preferred
• Background Check: pass a thorough background check required
• Drug Test: pass a thorough drug test required
• Boaters license: valid boaters license preferred
• CPR: certified for CPR preferred
• Knowledge and experience of boats and watersports: preferred
• Trailering: ability to properly trailer and launch wake boats and pontoons. Preferred
• Swim: ability to swim and tread water. Required

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities.

Work Environment: The noise level in the work environment is quiet to medium loud.  Work is done in an office, on a boat, on the dock. Work will be mostly performed outside and on the water, in rain, wind, sun, and other types of weather.

Physical Demands: While performing the duties of the job, the employee regularly required to stand and walk and run.  Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is required to speak and hear.  Must be able to lift up to 30 pounds on occasion.