OEM Customer Support Associate

  Act as the link between sales team and different counterparts and may need to join customer and supplier visits
Research and disseminate information on potential customers, supplier related activities, cost and schedule of designated project with local team
Evaluate opportunities, develop penetration plan and provide direction to Client teams
Identify pipeline potential strategic Global OEM customers for incremental business beyond design transfers
Focus on developing 2-3 identified Global OEM customers
Leverage on design transfer and work with suppliers in Asia for incremental business beyond design transfers
Create and drive strategy for the transfer of associated materials and liabilities
Drive and coordinate transfer quoting
On-going training for Client teams on how to manage the global transfer
Develop, coordinate, and follow up strategies for smooth transitions
May manage customer quotes activities in line with customer-specific strategies, quoting processes, and order management.

Job Complexity Professional:
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under general supervision
Entry-level professional role Support: (Associate)
Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Works independently; receives minimal guidance
Acts as an informal resource for colleagues
Identifies and resolves key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
A senior-level support role

Skills:

Education:
Typically requires a 4-year degree and 1–2 years of experience or a 2-year degree and equivalent related experience

Languages:
English Read Write Speak

Skills:Required

• TRAINING
• OEM
• ORDER MANAGEMENT
• QUOTING
• CUSTOMER SUPPORT

Additional

• SALES TEAM