Customer Service Coordinator

CusttomerService Coordinator

The Service Coordinator will organize, manage, schedule and conduct all processes necessary for the branch to complete crane service work. The Service Coordinator supervises the Field Service Technicians and performs other tasks assigned by the Service Manager.

Customer Service Coordinator Responsibilities:

1. Organize and manage the scheduling of all crane service work; inspections, repairs, upgrades and emergency service work
2. Analyze and update service scheduling including technician assignment
3. Establish and maintain rapport with customers in order to provide the best possible service
4. Prepare service generated quotations and submits them to customers for installation work, breakdown repairs and upgrades
5. Follow up on quotations submitted and purchases made
6. Source and purchase: crane parts and components for service generated work, equipment required to do service work and supplies for crane technicians
7. Communicate with customer and crane technicians in order to assure that service jobs are completed efficiently and on time
8. Review technician’s time for accuracy and completeness
9. File and retrieve department documents, files, records and reports
10. Assist with overall maintenance of the department and offices
11. Prepare jobs for startup (gathering parts, manuals, drawings needed, and confirms dates with customer)
12. Track closings for monthly projections
13. Arrange rental equipment (set-up and call off) for service jobs
14. Complete or assists with special projects as requested
15. Assist Service Writers understanding completed inspection reports to formulate quotes; monitor employee and technicians' work time for payroll
16. Keep assigned training assignments current
17. Perform other duties as assigned

Education

A high school diploma is required. A vocational-technical school or, equivalent military experience or technical college training program preferred.

Customer Service Coordinator Experience & Skills

• 4 years minimum experience in an administrative, customer service or technical environment
• Ability to multi-task
• Strong communication skills, both verbal and written
• Experience with scheduling multiple employees
• Previous supervisor experience
• Knowledge of crane and hoist service industry
• Ordering and purchasing experience
• Strong computer skills - Microsoft Word, Excel, Outlook
• Must successfully complete drug screen, physical and E-Verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values:

Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk

Be Lifelong Learner – routinely acquire new skills and capabilities that bring value

Be Humble – lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics