Hotel Front Office Manager

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

•Make sure to adhere to the front desk budget and put in orders for office supplies as needed
•Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
•Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
•Generate occupancy reports and compile financial information for the general manager
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Qualifications

•Prior hospitality experience of 1 year is required for this position
•Applicants must have a high school diploma or GED
•Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
•Possess excellent management skills, communication skills, and multitasking skills
•At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field