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Hotel Front Office Jobs (NOW HIRING)

AlohaHP

Front Office Manager - Hotel

Los Angeles, CA · On-site

$65K - $85K/yr

Hotel Front Office Manager Location: Los Angeles, CA Industry: Hospitality / Hotel Management Employment Type: Direct Hire Overview: A high-end hospitality group is hiring an experienced Hotel Front ...

DelMonte Hotel Group

Hotel Front Office Manager

Troy, NY · On-site

$18/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager. You will play a key role to ensure a great ...

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How much do hotel front office jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for hotel front office in the United States is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hotel Front Office staff and how can they be managed effectively?

Hotel Front Office staff often encounter challenges such as managing high guest volumes during peak times, handling unexpected guest complaints, and coordinating with multiple departments to ensure seamless service. Effective communication, strong problem-solving skills, and a calm, professional demeanor are crucial for addressing these issues. Additionally, most hotels provide ongoing training and support to help staff adapt to dynamic situations and maintain high service standards.

What is the role of front office in a hotel?

The front office in a hotel is responsible for guest services such as check-in and check-out, reservations, and providing information about the hotel and local area. It serves as the main point of contact between guests and the hotel staff, requiring strong communication and customer service skills. The front office also manages administrative tasks and maintains guest records using property management systems.

What does the front office do at a hotel?

The front office at a hotel is responsible for guest check-in and check-out, managing reservations, providing information and assistance, and handling guest inquiries and complaints. Staff in this area often use property management systems and require good communication and customer service skills.

What are hotel front office staff responsible for?

Hotel front office staff are responsible for managing guest reservations, check-ins, and check-outs. They serve as the main point of contact for guests, answering questions, resolving issues, and providing information about the hotel and local area. Their duties also include handling payments, coordinating with housekeeping and other departments, and maintaining accurate guest records. Excellent communication and customer service skills are essential for this role.

How much is the salary of a hotel front desk?

The salary of a hotel front desk agent typically ranges from $25,000 to $40,000 annually, depending on location, experience, and hotel size. Entry-level positions may start lower, while experienced staff or those in high-demand areas can earn more. Many front desk roles also include tips and benefits as part of compensation.

What are the key skills and qualifications needed to thrive as a Hotel Front Office staff member, and why are they important?

To thrive as a Hotel Front Office staff member, you need excellent customer service skills, strong organizational abilities, and a high school diploma or equivalent, with additional hospitality training often preferred. Familiarity with property management systems (PMS) like Opera, reservation software, and point-of-sale systems is typically required. Outstanding communication, problem-solving, and multitasking skills help you excel in guest interactions and fast-paced situations. These competencies are crucial for ensuring guest satisfaction, smooth operations, and a positive hotel experience.

What is the difference between Hotel Front Office vs Hotel Concierge?

AspectHotel Front OfficeHotel Concierge
Primary RoleCheck-in/check-out, reservations, guest servicesPersonalized guest assistance, local recommendations, booking reservations
Work EnvironmentFront desk area, receptionLobby, guest services desk, sometimes off-site
Required SkillsCustomer service, communication, basic computer skillsCustomer service, local knowledge, problem-solving
CertificationsNone mandatory, hospitality experience preferredNone mandatory, hospitality or tourism knowledge beneficial

While both roles serve guests and require excellent customer service, the Hotel Front Office primarily handles check-ins, reservations, and administrative tasks. The Hotel Concierge focuses on personalized guest experiences, offering local recommendations and booking services. Both roles are essential in the hospitality industry and often work closely together to ensure guest satisfaction.

How much do hotel receptionists get paid?

Hotel receptionists typically earn an average hourly wage ranging from $10 to $15, with annual salaries between $20,000 and $30,000 depending on experience, location, and hotel size. Many roles require good communication skills and basic computer proficiency, often with on-the-job training provided.
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Hotel Front Office jobs near you
Infographic showing various Hotel Front Office job openings in the United States as of June 2026, with employment types broken down into 2% Internship, 5% As Needed, 49% Full Time, 27% Part Time, and 17% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $36,816 per year, or $17.7 per hour.
Hotel Front Office Manager

Hotel Front Office Manager

Commonwealth Hotels

New Orleans, LA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Join Our Team at Sonesta ES Suites New Orleans Convention Center!
Sonesta ES Suites New Orleans Convention Center seeks a top-performing Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager.
About Us:
Experience the warmth of Southern hospitality at Sonesta ES Suites New Orleans Convention Center. Feel right at home with our complimentary breakfast and coffee each morning, plus everyday treats to enhance your stay. Spread out in our spacious suites, complete with fully equipped kitchens. Make use of our amenities and features, including an outdoor pool and patio, free Wi-Fi, on-site parking, laundry services, and more.
Discover the highlights of New Orleans from our suite hotel, ideally situated near the top local attractions. Stay minutes from the National World War II Museum, Caesars Superdome, and Jackson Square. And if you're searching for a hotel near Tulane University or Loyola University, Sonesta ES Suites is conveniently located just a short drive from both campuses. Extend Your Expectations with Sonesta ES Suites.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More
Key Responsibilities for the Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager include:
  • Maintains day-to-day operations of the Front Desk.
  • Establishes and maintains appropriate service standards for all Front Office areas.
  • Maintains proper cash handling procedures and appropriate over and short documentation.
  • Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
  • Working Front Office Manager covering all short-staffed shifts, including audits.

What We Are Looking For in a Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager:
  • Strong interpersonal skills and possession of a full understanding of professional business ethics, and customer service excellence.
  • Excellent oral and written communication skills.
  • Excellent organization skills, manage time well, correctly prioritizes, and is flexible.

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
sonesta.com/essuites
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in New Orleans! Apply today!

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