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Hotel Front Office Jobs (NOW HIRING)

AlohaHP

Front Office Manager - Hotel

Los Angeles, CA · On-site

$65K - $85K/yr

Hotel Front Office Manager Location: Los Angeles, CA Industry: Hospitality / Hotel Management Employment Type: Direct Hire Overview: A high-end hospitality group is hiring an experienced Hotel Front ...

DelMonte Hotel Group

Hotel Front Office Manager

Troy, NY · On-site

$18/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager. You will play a key role to ensure a great ...

Thind Management

Hotel Front Office Manager

Spring, TX · On-site

Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ...

Thind Management

Hotel Front Office Manager

Spring, TX · On-site

Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ...

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Hotel Front Office information

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How much do hotel front office jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hotel front office in the United States is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hotel Front Office staff and how can they be managed effectively?

Hotel Front Office staff often encounter challenges such as managing high guest volumes during peak times, handling unexpected guest complaints, and coordinating with multiple departments to ensure seamless service. Effective communication, strong problem-solving skills, and a calm, professional demeanor are crucial for addressing these issues. Additionally, most hotels provide ongoing training and support to help staff adapt to dynamic situations and maintain high service standards.

What does the front office do at a hotel?

The front office at a hotel is responsible for guest check-in and check-out, managing reservations, providing information and assistance, and handling guest inquiries and complaints. Staff in this area often use computer reservation systems and require good communication and customer service skills.

What are hotel front office staff responsible for?

Hotel front office staff are responsible for managing guest reservations, check-ins, and check-outs. They serve as the main point of contact for guests, answering questions, resolving issues, and providing information about the hotel and local area. Their duties also include handling payments, coordinating with housekeeping and other departments, and maintaining accurate guest records. Excellent communication and customer service skills are essential for this role.

Is it hard to get hired at a hotel?

Getting hired as a hotel front office staff can vary depending on the location, hotel size, and your experience. Entry-level positions often have a higher turnover rate, making them more accessible, but competitive roles may require customer service skills, a professional appearance, and sometimes certifications like hospitality training. Strong communication and a positive attitude can improve your chances of securing a position.

How much is the salary of a hotel receptionist?

The salary of a hotel receptionist typically ranges from $24,000 to $35,000 per year, depending on location, experience, and the size of the hotel. Entry-level positions may start lower, while experienced receptionists or those in upscale hotels can earn higher wages, often supplemented with tips and benefits.

What is the highest paying hotel job?

The highest paying hotel job is typically the general manager or hotel director, who oversees operations and can earn six-figure salaries depending on the property's size and location. Executive roles such as regional or corporate executives also command high compensation, often including bonuses and benefits. These positions require extensive experience, leadership skills, and often a relevant degree or certification.

What are the key skills and qualifications needed to thrive as a Hotel Front Office staff member, and why are they important?

To thrive as a Hotel Front Office staff member, you need excellent customer service skills, strong organizational abilities, and a high school diploma or equivalent, with additional hospitality training often preferred. Familiarity with property management systems (PMS) like Opera, reservation software, and point-of-sale systems is typically required. Outstanding communication, problem-solving, and multitasking skills help you excel in guest interactions and fast-paced situations. These competencies are crucial for ensuring guest satisfaction, smooth operations, and a positive hotel experience.

What is the difference between Hotel Front Office vs Hotel Concierge?

AspectHotel Front OfficeHotel Concierge
Primary RoleCheck-in/check-out, reservations, guest servicesPersonalized guest assistance, local recommendations, booking reservations
Work EnvironmentFront desk area, receptionLobby, guest services desk, sometimes off-site
Required SkillsCustomer service, communication, basic computer skillsCustomer service, local knowledge, problem-solving
CertificationsNone mandatory, hospitality experience preferredNone mandatory, hospitality or tourism knowledge beneficial

While both roles serve guests and require excellent customer service, the Hotel Front Office primarily handles check-ins, reservations, and administrative tasks. The Hotel Concierge focuses on personalized guest experiences, offering local recommendations and booking services. Both roles are essential in the hospitality industry and often work closely together to ensure guest satisfaction.

More about Hotel Front Office jobs
What cities are hiring for Hotel Front Office jobs? Cities with the most Hotel Front Office job openings:
What are the most commonly searched types of Hotel Front Office jobs? The most popular types of Hotel Front Office jobs are:
What states have the most Hotel Front Office jobs? States with the most job openings for Hotel Front Office jobs include:
What job categories do people searching Hotel Front Office jobs look for? The top searched job categories for Hotel Front Office jobs are:
Hotel Front Office jobs near you
Infographic showing various Hotel Front Office job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,816 per year, or $17.7 per hour.
Hotel Front Office Manager

Hotel Front Office Manager

Staybridge Suites

West Des Moines, IA

$48K - $54K/yr

Full-time

Re-posted 18 days ago

IHG rating

5.8

Company rating: 5.8 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

65th of 106 rated hotels

Job description

Hotel Front Office Manager
Staybridge Suites West Des Moines
Salary: $48,000 to $54,000 per year, based on experience
Full-Time Hotel Leadership Position

Staybridge Suites West Des Moines is hiring a full-time Hotel Front Office Manager to lead our front desk team and help run daily guest service operations.

This is a hands-on hotel leadership role for someone with hotel front desk experience who is ready for the next step. The Front Office Manager helps train the front desk team, supports guest service, keeps shifts organized, handles guest concerns, and works with hotel leadership to improve service, accountability, billing accuracy, and overall front office performance.

This is a good fit for someone who enjoys hospitality, likes leading by example, and can stay calm and professional in a busy hotel environment.

Schedule

This is a full-time leadership position. The expected schedule will usually include a mix of midday and evening leadership shifts, such as 12:00 PM to 8:00 PM or 1:00 PM to 9:00 PM, along with some weekend coverage.

Hospitality leadership does require flexibility. The schedule may change based on occupancy, staffing, events, holidays, and hotel needs. This position may occasionally need to cover front desk shifts when needed, but the goal is for this person to lead and support the department, not just fill schedule gaps.

What You’ll Do
  • Lead, train, and support the front desk team
  • Help front desk employees follow procedures consistently
  • Assist with guest concerns and resolve issues professionally
  • Support check-ins, checkouts, reservations, billing, payments, and guest requests
  • Help monitor brand standards, guest service scores, cash handling, and front desk accountability
  • Communicate with housekeeping, maintenance, sales, and management to keep operations running smoothly
  • Help organize the desk, improve shift communication, and follow up on issues
  • Work front desk coverage shifts when needed
  • Set the example for professionalism, reliability, service, and follow-through
What We’re Looking For
  • Previous hotel front desk experience required
  • Previous lead, supervisor, or management experience preferred
  • Strong guest service and communication skills
  • Comfortable coaching employees and holding standards
  • Organized, dependable, and able to manage multiple priorities
  • Able to stay calm when handling guest issues
  • Comfortable with hotel systems, reservations, billing, and daily front desk procedures
  • IHG, Opera, HotelKey, or similar hotel system experience is a plus
  • Flexible availability, including some weekends and holidays
Why Join Us
  • Salary range of $48,000 to $54,000 per year
  • Full-time hotel leadership role
  • Opportunity to grow in hotel management
  • IHG employee hotel discounts
  • Supportive team environment
  • Hands-on experience leading a hotel front office department
  • Recently renovated extended-stay hotel with a strong brand reputation

The right person for this role is dependable, professional, guest-focused, and ready to take ownership of the front office. You do not need to know everything on day one, but you do need to have hotel front desk experience, strong follow-through, and the ability to lead by example.

If you are a strong hotel front desk professional ready to move into a leadership role, we would love to hear from you.


#hc73040

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

View All IHG Hotels & Resorts Jobs