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Hotel Front Office Jobs (NOW HIRING)

AlohaHP

Front Office Manager - Hotel

Los Angeles, CA · On-site

$65K - $85K/yr

Hotel Front Office Manager Location: Los Angeles, CA Industry: Hospitality / Hotel Management Employment Type: Direct Hire Overview: A high-end hospitality group is hiring an experienced Hotel Front ...

DelMonte Hotel Group

Hotel Front Office Manager

Troy, NY · On-site

$18/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager. You will play a key role to ensure a great ...

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How much do hotel front office jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for hotel front office in the United States is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.23 per hour, depending on experience, location, and employer.

What are common challenges faced by hotel front office staff and how can they be managed?

Hotel Front Office staff often encounter challenges such as managing high guest volumes during peak times, handling unexpected guest complaints, and coordinating with multiple departments to ensure seamless service. Effective communication, strong problem-solving skills, and a calm, professional demeanor are crucial for addressing these issues. Additionally, most hotels provide ongoing training and support to help staff adapt to dynamic situations and maintain high service standards.

How to work in front office in hotel?

To work in a hotel front office, candidates typically need good communication and customer service skills, along with basic computer knowledge and familiarity with reservation systems like Opera or Fidelio. A high school diploma is usually required, and some positions may prefer hospitality or tourism certifications. Flexibility to work in shifts is common in this role.

What is a hotel front office staff member?

Hotel front office staff are responsible for managing guest reservations, check-ins, and check-outs. They serve as the main point of contact for guests, answering questions, resolving issues, and providing information about the hotel and local area. Their duties also include handling payments, coordinating with housekeeping and other departments, and maintaining accurate guest records. Excellent communication and customer service skills are essential for this role.

What does the hotel front office do in a hotel?

The hotel front office is responsible for guest check-in and check-out, managing reservations, handling guest inquiries, and providing customer service. Staff in this role use tools like property management systems and need good communication skills to ensure a smooth guest experience.

What does a hotel front office worker do?

A hotel front office worker, often called a front desk agent or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries and complaints. They use hotel management software and must maintain a professional appearance and good communication skills to ensure a positive guest experience.

What skills and qualifications are needed to thrive as a hotel front office staff member?

To thrive as a Hotel Front Office staff member, you need excellent customer service skills, strong organizational abilities, and a high school diploma or equivalent, with additional hospitality training often preferred. Familiarity with property management systems (PMS) like Opera, reservation software, and point-of-sale systems is typically required. Outstanding communication, problem-solving, and multitasking skills help you excel in guest interactions and fast-paced situations. These competencies are crucial for ensuring guest satisfaction, smooth operations, and a positive hotel experience.

What is the difference between Hotel Front Office vs Hotel Concierge?

AspectHotel Front OfficeHotel Concierge
Primary RoleCheck-in/check-out, reservations, guest servicesPersonalized guest assistance, local recommendations, booking reservations
Work EnvironmentFront desk area, receptionLobby, guest services desk, sometimes off-site
Required SkillsCustomer service, communication, basic computer skillsCustomer service, local knowledge, problem-solving
CertificationsNone mandatory, hospitality experience preferredNone mandatory, hospitality or tourism knowledge beneficial

While both roles serve guests and require excellent customer service, the Hotel Front Office primarily handles check-ins, reservations, and administrative tasks. The Hotel Concierge focuses on personalized guest experiences, offering local recommendations and booking services. Both roles are essential in the hospitality industry and often work closely together to ensure guest satisfaction.

More about Hotel Front Office jobs
What cities are hiring for Hotel Front Office jobs? Cities with the most Hotel Front Office job openings:
What are the most commonly searched types of Hotel Front Office jobs? The most popular types of Hotel Front Office jobs are:
What states have the most Hotel Front Office jobs? States with the most job openings for Hotel Front Office jobs include:
What job categories do people searching Hotel Front Office jobs look for? The top searched job categories for Hotel Front Office jobs are:
Hotel Front Office jobs near you
Infographic showing various Hotel Front Office job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,816 per year, or $17.7 per hour.

Hotel Front Office Supervisor

Four Points by Sheraton

Novi, MI • On-site

$17 - $19/hr

Full-time

PTO

Posted 6 days ago

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Paid time off
  • Training & development

A Hotel Front Office Supervisor oversees the daily operations of the front desk, ensuring excellent guest service, efficient staff performance, and smooth hotel operations.
Hotel Front Office Supervisor Job Description
Job Title: Front Office Supervisor
Reports To: Front Office Manager / Hotel Manager
Job Summary:
The Front Office Supervisor is responsible for supervising front desk staff, ensuring exceptional guest experiences, handling guest concerns, and maintaining efficient front office operations. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities
  •  Supervise and support front desk associates during assigned shifts. 
  •  Welcome guests and ensure a positive check-in and check-out experience. 
  •  Handle guest complaints and resolve issues promptly and professionally. 
  •  Coordinate room assignments and monitor room availability. 
  •  Ensure accurate reservations, billing, and payment processing. 
  •  Train, coach, and evaluate front desk team members. 
  •  Prepare daily reports, shift handovers, and cash reconciliation. 
  •  Maintain hotel policies, procedures, and service standards. 
  •  Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
  •  Monitor lobby appearance and ensure a clean, welcoming environment. 
  •  Assist with scheduling and staff coverage when needed. 
  •  Respond to emergencies and follow hotel safety and security procedures. 
Qualifications
  •  High school diploma or equivalent (associate's or bachelor's degree in Hospitality Management preferred). 
  •  2–3 years of hotel front office experience, with supervisory experience preferred. 
  •  Proficiency in hotel property management systems (PMS) such as Opera, OnQ, or similar. 
  •  Strong customer service and leadership skills. 
  •  Excellent communication and interpersonal abilities. 
  •  Ability to work flexible schedules, including evenings, weekends, and holidays. 
Skills
  •  Leadership and team management 
  •  Customer service excellence 
  •  Conflict resolution 
  •  Time management 
  •  Problem-solving 
  •  Cash handling and billing accuracy 
  •  Computer proficiency (MS Office and hotel management software) 
  •  Multitasking in a fast-paced environment 
Working Conditions
  •  Standing for extended periods. 
  •  Working rotating shifts, weekends, and holidays. 
  •  Interacting with guests, vendors, and hotel staff in a fast-paced environment. 
This position plays a critical role in ensuring smooth front office operations while delivering outstanding hospitality and creating a positive guest experience.

What Four Points by Sheraton employees say

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