Hyatt Call Center Jobs (NOW HIRING)

At Hyatt Place Fort Worth, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports to finance and housekeeping. Check-in/check-out hotel guests courteously and efficiently process all payments according to hotel requirements. Provide information and assistance to guests and visitors.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of:
  • All hotel features/services, hours of operation
  • All room types, numbers, layout, and location
  • All room rates, special packages, and hotel/casino promotions
  • Daily house count and expected arrivals/departures
  • Room availability status for any given day.
  • Scheduled daily group activities
• Monitor and maintain cleanliness, sanitation and organization of assigned worked areas.
• Pick up, count and maintain bank. Secure bank at all times
• Read the log book, emails, daily and record or respond to pertinent information in the log book.
• Process payments to all guest accounts.
• Process adjustments, rebates, paid outs, and credits as required.
• Operate Property Management System (PMS) – LMS and maintain security of system.
• Verifies that all tickets are closed against folios and logs any open tickets in the point of sales (POS) Micros system.
• Run the audit for comp accounting for entire property.
• Audits rooms cashier's work and correct discrepancies.
• Audits all miscellaneous (incidental charges/postings/tickets) from the outlets.
• Verifies package postings on package folios.
• Run Room & Tax verifying that all rooms rates posted.
• Verify cashier's report to drop log and paperwork.
• Records room statistics with reports in LMS
• Close PMS after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily flash reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Sign out and brief the next shift.
• Review night audit checklist and verify that all work has been completed.

To perform the job successfully, an individual should demonstrate the following Silverton Values :

• Character – Always do the right thing and treat everyone with dignity and respect.
• Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
• Excellence - Challenge acceptable and be exceptional.
• Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
• Courage – Champion today for a better tomorrow.

• High School graduate or equivalent vocational training certificate.
• Fluency in English both verbal and non-verbal.
• 1-2 years GSR Front Desk Agent experience.
• Compute basic arithmetic.

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• TAM Card

Machinery, Work Equipment, Programs, Software, Hardware Used

• A/S 400 Property Management System – LMS
• Microsoft Excel/Word
• Lotus Notes
• GNAV – Room Res call center control
• Superplaymate
• Hotsos
• Micros

Hyatt Place complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.