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Hyatt Call Center Jobs in Virginia (NOW HIRING)

Hyatt Call Center information

What is a Hyatt Call Center?

A Hyatt Call Center job involves assisting guests with reservations, customer inquiries, and service requests over the phone or via online communication. Employees provide information about hotel rates, amenities, and policies, as well as resolve customer issues to ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for this role.

What does a Hyatt Call Center representative do?

A typical day for a Hyatt Call Center representative involves fielding inbound calls from guests to assist with reservations, answer questions about Hyatt properties, and resolve service issues. Representatives work within a supportive team structure, often collaborating with other departments to address guest requests and escalate complex problems. The work environment is fast-paced and customer-focused, providing variety and opportunities to develop customer service and hospitality skills. As you gain experience, there are clear paths for advancement, including roles in team leadership, training, or other guest services positions within Hyatt.

What are the key skills and qualifications needed to thrive in the Hyatt Call Center position?

To thrive in a Hyatt Call Center role, you need excellent communication skills, a customer service mindset, and a high school diploma or equivalent. Familiarity with call center software, reservation systems, and CRM tools is typically required. Strong problem-solving abilities, patience, and a positive attitude help you stand out in this position. These skills ensure you can efficiently assist guests, resolve issues promptly, and contribute to a positive guest experience and team environment.

What are the most commonly searched types of Hyatt Call Center jobs in Virginia?

The most popular types of Hyatt Call Center jobs in Virginia are:

What are popular job titles related to Hyatt Call Center jobs in Virginia?

For Hyatt Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hyatt Call Center jobs in Virginia look for?

The top searched job categories for Hyatt Call Center jobs in Virginia are:

Infographic showing various Hyatt Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago


Job description

If you are looking for an exciting career with unlimited opportunities to thrive within LTD Hospitality Group's growing portfolio of properties, we have an immediate opening for you to join our team as a Sales Manager
We have an opportunity available for a self motivated and goal-oriented Sales Professional. This innovative individual must excel at building lasting business relationships, and identifying new opportunities that grow overall market revenue share. This individual should possess excellent organizational skills, a dedication to interpersonal communications and the ability to balance client needs, outside sales calls and business tracking.
Essential Duties
  • Actively identifying, qualifying and soliciting new and existing accounts that have a real business need for lodging and/or catering events and meet the overall profitability requirements for the property.
  • Execute a successful solicitation to exceed activity and production goals. Create and implement promotions to attract new customers and stimulate repeat business objectives.
  • Effectively utilize all sources of industry and competitive intelligence to uncover business opportunities and market trends for the required segment.
  • Conduct direct sales calls, telemarketing activities, local market blitzes and hotel tours.
  • Collaborate with key sales leaders blending hotel property needs with available market opportunities to achieve overall top line revenue targets.
  • Recent and relevant hotel sales experience is required for this opportunity.

Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
Knowledge of hotel operations, rate settings, property positioning, discounts, promotions and packaging is highly valued.
  • Excellent computer application skills are required (Outlook, Excel, Internet Explorer, Microsoft Word, PowerPoint).
  • Ability to travel to workshops, tradeshows and training programs (limited basis).
  • Complete daily logs of overall sales efforts, call notes and client correspondence.
  • Ensure accuracy of sales records, database files and account information.
  • Knowledge of Delphi Sales Systems is highly valued.
  • At least one (1) year of hotel sales in one of the following segments with knowledge of the local area is a plus: (a) Government (b) SMERF/Athletic (c) Business Transient/Key Account Sales (d) Catering Sales
  • Previous Starwood, Marriott or Hilton Sales position experience preferred, but not required.
  • High School Diploma is required; however, a Bachelor's degree is preferred.
  • Candidate must maintain a high level of professional appearance, demeanor and ethics.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term & Long Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
Compensation: $50,000.00 per year
Newly Opened in May 2018, Holiday Inn Newport News - Hampton offers a complimentary shuttle to and from PHF Newport News, Williamsburg International Airport.
We are located only 17 miles away from the world famous Busch Gardens Williamsburg theme park, right across the bridge from the Virginia Beach Oceanfront, and near many local business including: Deloitte, Cox, Canon, Ferguson Enterprises, Huntington Ingalls, Boo Williams Sports Complex, Lockheed Martin, Siemens, and United Technologies.
We are also located near many college campuses such as Christopher Newport University, Hampton University, College of William & Mary, and Thomas Nelson College.
Located onsite, our Burger Theory restaurant offers 4000 burger combinations to temp tastes. Featuring a robust local craft beer selection and alfresco dining, the restaurant is a perfect choice within City Center. If looking for a quick bite, stop by our Mariner's Market Cafe: offering pastries, snacks, and many coffee options. While here, don't forget that our restaurant offers room service.
Our full-service hotel is modern with a fresh twist, developed for ever changing needs of business travelers. Holiday Inn Newport News - Hampton also offers an indoor heated pool, state of the art Fitness Center, Business Center & over 11,000 square feet of flexible event space.