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Reservations Agent Jobs in Virginia (NOW HIRING)

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

Lansdowne Resort

Reservation Sales Agent

Leesburg, VA · On-site

$15.25 - $19.75/hr

Description Job Summary The Reservations Agent is responsible for delivering exceptional guest service by managing reservation inquiries, maximizing revenue opportunities, and ensuring an outstanding ...

U-Haul

Reservation Agent (in office)-3

Richmond, VA · On-site

$12.77 - $14/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part Time)-1

Lynchburg, VA · On-site

$12.77 - $14/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (in office)-3

Richmond, VA

$12.77 - $14/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Massanutten

Timeshare Reservationist

VA · On-site

$15/hr

Resort/hotel reservations experience and or call center customer service experience * Bilingual in English and Spanish Job-Type: Full-Time Typical Schedule Days: Monday through Friday and rotating ...

Vacatia

Reservations Specialist

Williamsburg, VA

We're looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our ...

Vacatia

Reservations Specialist

Williamsburg, VA · On-site

Were looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our ...

Vacatia

Reservations Specialist

Williamsburg, VA · On-site

We're looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our ...

SHAMIN HOTELS MASTER

Reservationist

Richmond, VA

$17 - $19/hr

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest ...

Kalyan Hospitality

Guest Service Agent

Staunton, VA · On-site

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from ... Maintain accurate records of guest information and reservations using phone and computer systems ...

Kalyan Hospitality

Guest Service Agent

Staunton, VA · On-site

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from ... Maintain accurate records of guest information and reservations using phone and computer systems ...

Donohoe Hospitality

Front Desk Agent

Reston, VA

$19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide ... They make room reservations, provide information and services to guests, and receive payment for ...

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All JobsReservations Agent JobsReservations Agent Jobs in Virginia

Reservations Agent information

See Virginia salary details

$10

$17

$22

How much do reservations agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for reservations agent in Virginia is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Virginia? The most popular types of Reservations Agent jobs in Virginia are:
What are popular job titles related to Reservations Agent jobs in Virginia? For Reservations Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Virginia look for? The top searched job categories for Reservations Agent jobs in Virginia are:
What cities in Virginia are hiring for Reservations Agent jobs? Cities in Virginia with the most Reservations Agent job openings:
What are popular job titles related to Reservations Agent jobs in VA? For Reservations Agent jobs in VA, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Virginia as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,973 per year, or $17.3 per hour.
Reservations Agent $15.00

Reservations Agent $15.00

Kingsmill Resort

Williamsburg, VA • On-site

$14.50 - $18.25/hr

Full-time

Posted 8 days ago

Job description

Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.
Responsibilities:
  • Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
  • Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
  • File guest correspondence or other reservation documentation as needed
  • Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
  • Coverage and execution of Front Desk duties as needed
  • Generate outbound call revenue
  • Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage
  • Follow all policy, procedures, and service standards.
  • Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.

Qualifications:
  • Ability to converse coherently in English.
  • Must be at least 18 years of age.
  • 1-2 years of guest service/customer service experience required.
  • Ability to deal with callers tactfully.
  • Ability to use basic computer applications.
  • Basic keyboarding proficiency.
  • Ability to interact with diverse peoples and help resolve any issues.
  • Ability to retain information.
  • Ability to work in a fast-paced environment.
  • Effective time management and organizational skills.
  • Strong communications skills.
  • Standing/Sitting for up to eight hours per shift
  • Ability to workdays, nights, weekends, holidays.

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