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Reservations Agent Jobs in Virginia (NOW HIRING)

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$15.25 - $19.25/hr

Reservations Agent A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making ...

Salamander Hospitality

Reservations Agent

Middleburg, VA · On-site

$14.50 - $18.25/hr

Reservations Sales Agent Salamander Middleburg | Middleburg, VA Luxury Hospitality Sales | Reservations | Commission Opportunity About Salamander Middleburg Located in the heart of Virginia ...

HJB Travels

Travel Reservations Agent

Fredericksburg, VA · On-site

$15.75 - $19.75/hr

About the job Travel Reservations Agent We are seeking organized and customer-focused individuals to join our team as Travel Reservations Agents. In this remote role, you will assist clients with ...

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

Lansdowne Resort

Reservation Sales Agent

Leesburg, VA · On-site

$15.25 - $19.75/hr

Description Job Summary The Reservations Agent is responsible for delivering exceptional guest service by managing reservation inquiries, maximizing revenue opportunities, and ensuring an outstanding ...

U-Haul

Reservation Agent (Part Time)-1

Lynchburg, VA · On-site

$12.77 - $14/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part Time)-1

Lynchburg, VA · On-site

$12.77 - $14/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (Part Time)-1

Lynchburg, VA · On-site

$12.77 - $14/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

The Jefferson Hotel

Reservations Supervisor

Richmond, VA · On-site

$17.50 - $18.50/hr

Previous hotel reservations or front office experience required; supervisory experience preferred ... Maintain cross-training as a Front Desk Agent to assist operations as needed. * Uphold The ...

Massanutten

Timeshare Reservationist

VA · On-site

$15/hr

Resort/hotel reservations experience and or call center customer service experience * Bilingual in English and Spanish Job-Type: Full-Time Typical Schedule Days: Monday through Friday and rotating ...

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Reservations Agent information

See Virginia salary details

$10

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for reservations agent in Virginia is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Virginia?

The most popular types of Reservations Agent jobs in Virginia are:

What are popular job titles related to Reservations Agent jobs in Virginia?

For Reservations Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Virginia look for?

The top searched job categories for Reservations Agent jobs in Virginia are:

What cities in Virginia are hiring for Reservations Agent jobs?

Cities in Virginia with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in VA?

For Reservations Agent jobs in VA, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Virginia as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,973 per year, or $17.3 per hour.

Reservations Agent

Middleburg, VA • On-site

Salamander Hospitality
See more jobs at Salamander Hospitalityexternal

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Here's an Indeed-optimized version that incorporates high-ranking hospitality and reservations keywords while remaining engaging and attractive to candidates.

Reservations Sales Agent

Salamander Middleburg | Middleburg, VA

Luxury Hospitality Sales | Reservations | Commission OpportunityAbout Salamander Middleburg

Located in the heart of Virginia's renowned horse and wine country, Salamander Middleburg is a Forbes Five-Star and AAA Five Diamond luxury resort offering an exceptional guest experience through personalized service, world-class accommodations, award-winning dining, and unforgettable experiences.

At Salamander Middleburg, our Service Professionals are the foundation of our success. We are passionate about creating memorable experiences for our guests while providing rewarding career opportunities, competitive benefits, and a culture built on teamwork, respect, and excellence.

If you enjoy luxury hospitality, sales, customer service, and helping guests plan unforgettable stays, we'd love to meet you.

Position Summary

Salamander Middleburg is seeking an energetic, service-driven Reservations Sales Agent to join our Reservations team.

As the first point of contact for many of our guests, you will provide exceptional customer service while converting inquiries into reservations. You'll assist guests with booking accommodations, spa experiences, dining, packages, and special promotions while maximizing revenue through consultative selling and upselling opportunities.

This position offers competitive hourly pay plus commission, allowing high performers to increase their earnings.

What You'll Do

  • Answer inbound reservation calls and emails while delivering Forbes Five-Star service.

  • Sell guestrooms, vacation packages, promotions, and resort experiences.

  • Upsell room categories, spa appointments, dining reservations, and resort amenities.

  • Build rapport with guests and identify their travel needs.

  • Process new reservations, modifications, cancellations, and special requests accurately.

  • Maintain detailed guest records using the OPERA Property Management System (PMS).

  • Assist with group reservations, rooming lists, and billing updates.

  • Coordinate with Front Office, Conference Services, Housekeeping, Spa, and other departments to ensure seamless guest experiences.

  • Monitor booking trends, cancellations, arrivals, and occupancy reports.

  • Meet or exceed monthly sales and conversion goals established by leadership.

  • Maintain thorough knowledge of resort amenities, seasonal promotions, dining venues, activities, and local attractions.

What We're Looking ForPreferred Qualifications

  • High School Diploma or GED required

  • Previous experience in:

    • Hotel Reservations

    • Luxury Hospitality

    • Guest Services

    • Front Desk

    • Hotel Sales

    • Customer Service

    • Call Center

    • Travel Industry

  • Experience with OPERA PMS preferred

  • Microsoft Office proficiency (Excel, Word, Outlook)

  • Typing speed of 50+ WPM

  • Excellent verbal and written communication skills

Success in This Role

We're looking for someone who is:

  • Passionate about luxury hospitality

  • Sales-oriented with the ability to confidently recommend upgrades and packages

  • Friendly, professional, and guest-focused

  • Detail-oriented and highly organized

  • Comfortable multitasking in a fast-paced environment

  • A strong communicator and team player

  • Dependable with excellent time management skills

  • Able to work a flexible full-time schedule, including weekends and holidays between 8:00 AM and 8:00 PM

Why Join Salamander Middleburg?Competitive Compensation

  • Hourly Pay

  • Sales Commission

  • Performance Recognition

Outstanding Benefits

  • Medical, Dental & Vision Insurance

  • 401(k) Retirement Plan

  • Paid Time Off

  • Company-Paid Holidays

  • Complimentary Associate Meals

  • Employee Discounts on Rooms, Dining, Spa, Golf, and Retail

  • Career Development & Internal Promotion Opportunities

  • Employee Recognition Programs

Why You'll Love Working Here

Salamander Middleburg is more than a luxury resort—it's a place where careers flourish. Whether you're growing your hospitality career or bringing your reservations and sales expertise to a Forbes Five-Star destination, you'll be part of a team committed to excellence, service, and creating extraordinary guest experiences every day.

Apply today and begin your hospitality career with one of Virginia's premier luxury resorts.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

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