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Hyatt Reservations Jobs in Virginia (NOW HIRING)

Hyatt

Reservation/Rooms Controller

Falls Church, VA · On-site

$20 - $22/hr

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are ... Process new reservations received through phone, email, website, GDS, and third-party channels.

Hyatt

Reservation/Rooms Controller

Tysons Corner, VA · On-site

$20 - $22/hr

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are ... Process new reservations received through phone, email, website, GDS, and third-party channels.

HYATT Hotels

Reservation/Rooms Controller

Mclean, VA · On-site

$20 - $22/hr

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are ... Process new reservations received through phone, email, website, GDS, and third-party channels.

Hyatt House

GUEST REPRESENTATIVE

Alexandria, VA · On-site

$14.50 - $17.50/hr

... as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be ... Take hotel reservations accurately and efficiently. * Ensure that immediate response is given to ...

Hyatt House

Night Auditor

Alexandria, VA · On-site

$19 - $20/hr

... as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be ... Take hotel reservations accurately and efficiently. * Ensure that immediate response is given to ...

Hyatt House

GUEST REPRESENTATIVE

Fairfax, VA · On-site

$14 - $17/hr

... as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be ... Take hotel reservations accurately and efficiently. * Ensure that immediate response is given to ...

Hyatt House

Front Office Supervisor

Alexandria, VA · On-site

... as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be ... Take hotel reservations accurately and efficiently. Ensure that immediate response is given to ...

Hyatt House

GUEST REPRESENTATIVE

Mclean, VA · On-site

$13.75 - $17/hr

... as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be ... Take hotel reservations accurately and efficiently. * Ensure that immediate response is given to ...

Hyatt House

NIGHT AUDITOR

Henrico, VA · On-site

$13.50 - $18.25/hr

... as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be ... Take hotel reservations accurately and efficiently. * Ensure that immediate response is given to ...

Hyatt Place Harrisonburg

Host / Hostess

Harrisonburg, VA · On-site

$12/hr

At Olympia Hospitality and Hyatt Place Harrisonburg, we create a fun, supportive environment where ... Manage the flow of guests by taking names, managing reservations, and estimating wait times, and ...

Hyatt Place Harrisonburg

Host / Hostess

Harrisonburg, VA · On-site

$12/hr

At Olympia Hospitality and Hyatt Place Harrisonburg, we create a fun, supportive environment where ... Manage the flow of guests by taking names, managing reservations, and estimating wait times, and ...

Hyatt Place Harrisonburg

Host / Hostess

Harrisonburg, VA · On-site

$12/hr

At Olympia Hospitality and Hyatt Place Harrisonburg, we create a fun, supportive environment where ... Manage the flow of guests by taking names, managing reservations, and estimating wait times, and ...

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Hyatt Reservations information

See Virginia salary details

$11

$18

$29

How much do hyatt reservations jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for hyatt reservations in Virginia is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.96 per hour, depending on experience, location, and employer.

What is a Hyatt Reservations?

A Hyatt Reservations job involves assisting guests with booking hotel rooms, modifying reservations, and providing information about Hyatt properties. Agents typically work in a call center or remotely, handling customer inquiries via phone, email, or chat. Strong communication skills and knowledge of Hyatt's policies are essential to ensure a seamless booking experience.

What are the typical daily responsibilities of a Hyatt Reservations agent?

As a Hyatt Reservations agent, you will primarily handle incoming calls and online inquiries from guests, assisting them with booking accommodations, modifying reservations, and providing information about hotel amenities or local attractions. You’ll also coordinate with other hotel departments, such as front desk and housekeeping, to ensure guest requests are fulfilled accurately. Attention to detail is essential as you manage multiple reservations and special requests throughout each shift. This role offers valuable experience in hospitality and customer service, which can lead to strong career growth opportunities within Hyatt and the wider hotel industry.

What are the key skills and qualifications needed to thrive in the Hyatt Reservations position, and why are they important?

To thrive as a Hyatt Reservations agent, you need strong customer service skills, attention to detail, and proficiency in English, often supported by prior hospitality or call center experience. Familiarity with hotel reservation software such as Opera or similar property management systems is highly beneficial. Excellent communication, active listening, and the ability to remain calm under pressure distinguish top performers in this role. These skills and qualities ensure guests receive accurate information and a positive booking experience, which is critical for customer satisfaction and hotel reputation.

What are the most commonly searched types of Hyatt Reservations jobs in Virginia?

The most popular types of Hyatt Reservations jobs in Virginia are:

What are popular job titles related to Hyatt Reservations jobs in Virginia?

For Hyatt Reservations jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hyatt Reservations jobs in Virginia look for?

The top searched job categories for Hyatt Reservations jobs in Virginia are:

Hyatt Reservations jobs near you
Infographic showing various Hyatt Reservations job openings in Virginia as of August 2026, with employment types broken down into 48% Full Time, and 52% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,369 per year, or $18.9 per hour.

Reservation/Rooms Controller

Hyatt

Falls Church, VA • On-site

$20 - $22/hr

Other

Re-posted 15 hours ago

Hyatt Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

25th of 109 rated hotels

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the Front Office.  This includes assigning room blocks for groups and guest preferences.  Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports.   This role has a direct impact on guest fulfillment with room accommodations.  Control Clerks must also assist in the guest registration process and communication of hotel services and promotions.  This position leads other associates by coaching, giving direction and may include training.  Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

The pay range for this position is an hourly rate of $20.00 to $22.00. This position is also eligible to earn overtime. 
 

Key Responsibilities

Reservations Management

  • Process new reservations received through phone, email, website, GDS, and third-party channels.
  • Modify, cancel, and confirm reservations accurately in the property management system (PMS).
  • Respond to guest inquiries regarding room types, rates, packages, and hotel services.
  • Maintain reservation records and ensure data accuracy.
  • Upsell room categories, packages, and hotel services when appropriate.
  • Monitor booking pace and identify potential overbooking or inventory issues.

Room Inventory & Control

  • Assign guestrooms for daily arrivals, considering guest preferences, loyalty status, VIP requirements, and operational needs.
  • Run GEM notes and help with setting up arrivals
  • Manage room inventory to maximize occupancy and revenue opportunities.
  • Coordinate room blocks for groups, events, and special programs.
  • Monitor room availability and communicate inventory changes to relevant departments.
  • Handle room moves, room out-of-order statuses, and room upgrades.
  • Ensure room assignments align with housekeeping availability and maintenance constraints.

Operational Coordination

  • Collaborate closely with Front Office, Housekeeping, Revenue Management, and Sales teams.
  • Review daily arrival, departure, stayover, and VIP reports.
  • Prepare pre-arrival planning for VIP guests and special requests.
  • Assist with forecasting occupancy and identifying inventory challenges.
  • Support the Front Desk during high-volume periods as needed. This includes going to the FD and assisting

Guest Service

  • Ensure guest preferences and special requests are properly documented and fulfilled.
  • Resolve reservation-related issues before arrival.
  • Maintain high levels of guest satisfaction through proactive communication and attention to detail.

Key Performance Indicators (KPIs)

  • Reservation accuracy rate
  • Guest satisfaction scores related to arrival experience
  • Room assignment accuracy
  • Upsell revenue generated
  • Occupancy optimization
  • Reduction in room moves and assignment-related guest complaints

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What Hyatt Hotels employees say

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Hours and flexibility

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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