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Hyatt Call Center Jobs (NOW HIRING)

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ · On-site

$14.25 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Answers and routes call as appropriate; takes guest messages with accuracy * Assists with sales and ...

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How much do hyatt call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for hyatt call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

Is it hard to get a job at Hyatt?

Getting a job at Hyatt Call Center can be competitive, as the company often looks for candidates with customer service experience and good communication skills. The hiring process typically involves multiple interviews and assessments, and having relevant experience or certifications can improve your chances.

What is a Hyatt Call Center job?

A Hyatt Call Center job involves assisting guests with reservations, customer inquiries, and service requests over the phone or via online communication. Employees provide information about hotel rates, amenities, and policies, as well as resolve customer issues to ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for this role.

What does a typical day look like for a Hyatt Call Center representative?

A typical day for a Hyatt Call Center representative involves fielding inbound calls from guests to assist with reservations, answer questions about Hyatt properties, and resolve service issues. Representatives work within a supportive team structure, often collaborating with other departments to address guest requests and escalate complex problems. The work environment is fast-paced and customer-focused, providing variety and opportunities to develop customer service and hospitality skills. As you gain experience, there are clear paths for advancement, including roles in team leadership, training, or other guest services positions within Hyatt.

How much does Hyatt pay?

Hyatt call center agents typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Salaries can vary based on role, with additional benefits such as health insurance and paid time off often included. Entry-level positions may start at the lower end of the pay scale, while experienced agents can earn more with overtime and performance bonuses.

What are the key skills and qualifications needed to thrive in the Hyatt Call Center position, and why are they important?

To thrive in a Hyatt Call Center role, you need excellent communication skills, a customer service mindset, and a high school diploma or equivalent. Familiarity with call center software, reservation systems, and CRM tools is typically required. Strong problem-solving abilities, patience, and a positive attitude help you stand out in this position. These skills ensure you can efficiently assist guests, resolve issues promptly, and contribute to a positive guest experience and team environment.

Does Hyatt hire remote workers?

Hyatt Call Center positions are typically based in physical locations, but some customer service roles may offer remote work options depending on the position and company policies. Candidates should review specific job listings for remote work availability and requirements such as reliable internet and communication skills.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and may involve overseeing multiple teams or departments.
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Hyatt Call Center jobs near you
Infographic showing various Hyatt Call Center job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Hotel Front Desk Agent

Hotel Front Desk Agent

Lodging Dynamics

Scottsdale, AZ • On-site

$14.25 - $18.25/hr

Full-time

Re-posted 22 days ago

Job description

OVERALL RESPONSIBILITIES:

The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.

**PREVIOUS HOTEL FRONT DESK EXPERIENCE NOT REQUIRED BUT PREFERRED**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Books guest reservations and/or coordinates with reservation center
  • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Answers and routes call as appropriate; takes guest messages with accuracy
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Replenishes continental breakfast as needed and keeps area clean
  • Ensures common area/lobby is clean
  • Performs laundry functions as directed
  • Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
  • Answers phone in a prompt, efficient, and friendly manner.
  • Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
  • Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
  • Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Balances cash bag at open and closing of each shift.
  • Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
  • Provides a professional image at all times through appearance and dress.
  • Follow company policies and procedures.

POSITION DETAILS:

  • Applicant has ability to work flexible schedule; position is 30-40 hours per week
    • AM Shift Hours: 6:00am to 2:30pm
    • PM Shift Hours: 2:00pm to 10:30pm
  • Uniform
    • Khaki Pants
    • White Shirt/Blouse
    • Navy Blue Blazer
    • Navy Blue Dress (if applicable)
    • Closed Toe Shoes

POSITION REQUIREMENTS:

  • High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
  • Ability to stand for 8+ hours a day.
  • Ability to work weekends, holidays, overtime (if available).
  • ONQ PMS and/or PEP PMS experience (not required but preferred).

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.

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