ZipRecruiter

Log In

1

Hyatt Call Center Jobs (NOW HIRING)

Schulte

Contact Center Specialist

Louisville, KY

Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as ... Answer every call with polished hospitality etiquette, balancing professionalism with warm ...

Heihotels

Cinema Attendant

Greenwich, CT · On-site

$20/hr

About Us An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined ... Watch for suspicious persons entering, exiting, or loitering around the Cinema and call for ...

Hyatt

Reservations Experience Planner - Full-time

Tucson, AZ · On-site

$16.75 - $21.25/hr

A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or ... with Call Shadowing when asked by Reservations Trainer and/or Reservations Leadership. * Ensure ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ · On-site

$14.25 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Answers and routes call as appropriate; takes guest messages with accuracy * Assists with sales and ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Answers and routes call as appropriate; takes guest messages with accuracy * Assists with sales and ...

Renaissance Harlem

Junior Sales Manager

New York, NY

$70K - $75K/yr

Brand knowledge of Hyatt, Marriott, Starwood, Hilton, and IHG. * Makes personal sales calls ... Sales Call Reports, Internal Sales Report. * Attends weekly sales meetings. * Attends weekly staff ...

Renaissance Harlem

Senior Sales Manager

New York, NY

$80K - $85K/yr

Brand knowledge of Hyatt, Marriott, Starwood, Hilton, and IHG. * Must have Pre-Opening experience ... Sales Call Reports, Internal Sales Report. * Attends weekly sales meetings. * Attends weekly staff ...

HRI Hospitality

Guest Sevices Agent

Nashville, CA

$15.50 - $19.75/hr

... the center of their vibrant urban community, we take it to the next level. We are looking for ... The Caption by Hyatt Nashville Downtown is looking for a Guest Services Agent to join the team! JOB ...

HRI Hospitality

Guest Sevices Agent

Horton, AL

... the center of their vibrant urban community, we take it to the next level. We are looking for ... The Caption by Hyatt Nashville Downtown is looking for a Guest Services Agent to join the team! JOB ...

HRI Hospitality

Guest Sevices Agent

Nashville, TN

$14.50 - $18.25/hr

... the center of their vibrant urban community, we take it to the next level. We are looking for ... The Caption by Hyatt Nashville Downtown is looking for a Guest Services Agent to join the team! Job ...

next page

Showing results 1-20

All JobsHyatt Call Center Jobs

Hyatt Call Center information

See salary details

$10

$17

$25

How much do hyatt call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for hyatt call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Hyatt Call Center job?

A Hyatt Call Center job involves assisting guests with reservations, customer inquiries, and service requests over the phone or via online communication. Employees provide information about hotel rates, amenities, and policies, as well as resolve customer issues to ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for this role.

What does a typical day look like for a Hyatt Call Center representative?

A typical day for a Hyatt Call Center representative involves fielding inbound calls from guests to assist with reservations, answer questions about Hyatt properties, and resolve service issues. Representatives work within a supportive team structure, often collaborating with other departments to address guest requests and escalate complex problems. The work environment is fast-paced and customer-focused, providing variety and opportunities to develop customer service and hospitality skills. As you gain experience, there are clear paths for advancement, including roles in team leadership, training, or other guest services positions within Hyatt.

What are the key skills and qualifications needed to thrive in the Hyatt Call Center position, and why are they important?

To thrive in a Hyatt Call Center role, you need excellent communication skills, a customer service mindset, and a high school diploma or equivalent. Familiarity with call center software, reservation systems, and CRM tools is typically required. Strong problem-solving abilities, patience, and a positive attitude help you stand out in this position. These skills ensure you can efficiently assist guests, resolve issues promptly, and contribute to a positive guest experience and team environment.

More about Hyatt Call Center jobs
What cities are hiring for Hyatt Call Center jobs? Cities with the most Hyatt Call Center job openings:
What are the most commonly searched types of Hyatt Call Center jobs? The most popular types of Hyatt Call Center jobs are:
What states have the most Hyatt Call Center jobs? States with the most job openings for Hyatt Call Center jobs include:
What job categories do people searching Hyatt Call Center jobs look for? The top searched job categories for Hyatt Call Center jobs are:
Hyatt Call Center jobs near you
Infographic showing various Hyatt Call Center job openings in the United States as of May 2026, with employment types broken down into 7% Locum Tenens, 20% As Needed, 7% Full Time, 2% Part Time, 62% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Contact Center Specialist

Schulte

Louisville, KY

Other

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

*Position is a set schedule Tuesday - Saturday 3:30pm-12am with Sunday and Monday off*
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Reservations and Customer Experience Specialist join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Competitive Wages, Consistent and Flexible Scheduling
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
  • Assist guests with all reservation requests-including new bookings, modifications, and cancellations-across phone, chat, fax, and other communication channels, delivering a seamless and welcoming experience.
  • Engage guests through attentive listening, asking thoughtful questions to understand their needs and recommend the best accommodations and services.
  • Maintain a deep understanding of each property, highlighting key features and amenities in a way that reflects the brand's commitment to exceptional hospitality.
  • Stay up to date on brand programs, promotions, and initiatives to accurately inform and delight guests.
  • Confidently represent the brand by answering general brand-related questions and guiding guests with clarity and professionalism.
  • Resolve guest concerns with care and efficiency, ensuring every interaction reinforces trust and satisfaction.
  • Identify and direct group and corporate inquiries to the sales team to support future business opportunities.
  • Accurately maintain and update group blocks, ensuring availability and details are always current.
  • Answer every call with polished hospitality etiquette, balancing professionalism with warm, personalized service.
  • Utilize provided sales and hospitality training tools to continuously elevate service and reservation-selling skills.
  • Confirm and recap reservation details thoroughly, ensuring guests clearly understand all policies and important information.
  • Communicate special requests, VIP needs, and urgent matters promptly to hotel teams to ensure flawless execution.
  • Regularly review and stay knowledgeable of property offerings, amenities, and unique experiences to confidently guide guests and enhance their stay.
EDUCATION AND EXPERIENCE
  • Minimum of High School education, post-high school education preferred
  • Minimum of 1 year in customer service role or sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to multi-task, prioritize and work in a fast-paced environment
  • Must be able to quickly learn and adapt to new systems
  • Ability to manage time well, meet imposed deadlines and be flexible
  • Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office, and all other appropriate PC applications. **
  • Operational knowledge of all corporate support/functions
  • Must be able to clearly communicate ideas and information using both verbal and written channels
  • Analytical approach to problem solving
  • Ability to manage time well and be flexible
  • Ability to work nights, overnights, and weekends

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.

About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

Facebook

View All Schulte Jobs

Apply