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How much do hyatt call center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for hyatt call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Hyatt Call Center?

A Hyatt Call Center job involves assisting guests with reservations, customer inquiries, and service requests over the phone or via online communication. Employees provide information about hotel rates, amenities, and policies, as well as resolve customer issues to ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential for this role.

What does a Hyatt Call Center representative do?

A typical day for a Hyatt Call Center representative involves fielding inbound calls from guests to assist with reservations, answer questions about Hyatt properties, and resolve service issues. Representatives work within a supportive team structure, often collaborating with other departments to address guest requests and escalate complex problems. The work environment is fast-paced and customer-focused, providing variety and opportunities to develop customer service and hospitality skills. As you gain experience, there are clear paths for advancement, including roles in team leadership, training, or other guest services positions within Hyatt.

What are the key skills and qualifications needed to thrive in the Hyatt Call Center position?

To thrive in a Hyatt Call Center role, you need excellent communication skills, a customer service mindset, and a high school diploma or equivalent. Familiarity with call center software, reservation systems, and CRM tools is typically required. Strong problem-solving abilities, patience, and a positive attitude help you stand out in this position. These skills ensure you can efficiently assist guests, resolve issues promptly, and contribute to a positive guest experience and team environment.

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Hyatt Call Center jobs near you
Infographic showing various Hyatt Call Center job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Front Desk Agent

Jacksonville, FL • On-site

Westin Virginia Beach Town Center
See more jobs at Westin Virginia Beach Town Centerexternal

$13.25 - $16.75/hr

Other

Re-posted 16 days ago

Job description

Are you passionate about creating unforgettable guest experiences?
As a Front Desk Agent at Hyatt Place Jacksonville Airport, you'll be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency.
From check-in to check-out, you'll play a key role in ensuring every guest feels welcome and cared for.
Overview:
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths:
Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations
Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience:
  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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