Help Desk Support - Tier I / II
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Other
Job Title: Help Desk Support Tier I / II
Job Duties: The Help Desk Support Tier I / II assists the Help Desk supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. Provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group.
This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.
Qualifications:
- Minimum of 3 years experience in IT Help Desk operations
- Experience with ManageEngine, Service Desk tools, or other similar help desk software
- Valid CA Drivers License/ID
Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:
- Medical, Dental, and Vision Coverage
- Life Insurance
- Vacation
- Mental Health Days
- Paid Sick Leave
- Sick Leave Buy Back
- 401(k) Retirement
- Scholarship Program
- Qualifying Supervision for BBS Associates
- Competitive Pay
- Paid Holidays
- Service Awards
- Jury Duty Pay
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