Third-Party Program Manager

How You Will Make an Impact: The Third-Party Program Manager will play a key role in CCRM Fertility by leading program development and operations for the CCRM Donor Egg Bank. Through cross-functional collaboration with adjacent corporate and clinical teams, this role will support CCRM patients and help improve their experience and access the care they deserve.

What You Will Do: The Third-Party Program Manager is responsible for leading operations of the Donor Egg Bank, supporting cross-functional teams, and foster improvements in third-party reproductive programs. This role will ensure all goals related to clinical quality, operations, finance, and patient experience are achieved. The Third-Party Program Manager will report to the Senior Director, Strategic Initiatives.

• Evaluate systems, tools, and processes to identify opportunities for improvement.
• Recommend change(s) to drive program improvement to align with strategic goals and streamline processes.
• Lead new processes implementation, including IT system transitions, etc.
• Manage the team’s data tracking, metrics, and KPIs across operational, quality, and patient experience outcomes.
• Ensure clear communication, documentation, and adherence to all policies and procedures.
• Provide direct management oversight to an operating team.
• Support marketing team to address marketing needs and improve results.
• Cross-functional collaboration with various corporate and clinical teams.
• Overnight travel may be required (up to 10%).
• Other duties as assigned

What You Bring:

• Bachelors’ degree in business, healthcare or a related field required.
• 3+ years’ experience in healthcare industry required.
• 2+ years’ experience leading teams through direct management required.
• Demonstrated track record of effectively tracking, measuring, and improving KPIs across operational and clinical objectives.
• Project management experience required; IT system transition/implementation project management preferred.
• Intermediate Microsoft Excel skills required (i.e., VLOOKUP, Formulas, Pivot Tables, etc.).
• Proficient in Microsoft Office/M365 required (i.e., Outlook, Word, PowerPoint, etc.).

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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