Technical Operations Manager

Job Title: Technical Operations Manager
Compensation Range: $90,000-$100,000 + 10% Bonus DOE

This role is remote anywhere in the US.

Become one of the changemakers. At Quid, you won’t just be joining a team but contributing to a culture of innovation, where every challenge becomes an opportunity to learn and grow. When you join our team, you’re not just stepping into a job, you’re embracing a future where we lead the game with the unmatched advantage of foresight.

Position Overview: The Technical Operations Manager will play a crucial role in the day-to-day operations of the Customer Services organization. This individual will be responsible for designing and implementing solutions to enhance business processes, streamline operations, and improve overall efficiency. The ideal candidate will possess exceptional communication skills, a knack for problem-solving, and the ability to bring people together to achieve common goals. The ideal candidate will have a diversity of experience to better inform the best route forward.

Key Responsibilities:

Communication and Collaboration

• Serve as a liaison between departments, fostering communication and collaboration to ensure alignment on goals and objectives.
• Facilitate meetings and discussions to gather insights, identify challenges, and develop solutions in collaboration with cross-functional teams.
• This person is known for bringing people together, improving collaboration, and finding solutions that work for multiple parties

Problem Solving and Solution Design

• Analyze existing processes and identify opportunities for improvement.
• Develop creative and effective solutions to address operational challenges, emphasizing simplicity and efficiency.
• Implement solutions and monitor their effectiveness, making adjustments as necessary to optimize results.

Detail Management

• Oversee all aspects of day-to-day operations, paying meticulous attention to detail to ensure smooth and efficient workflows.
• Manage resources and timelines to meet project goals and objectives.

Business Optimization

• Continuously evaluate business processes and workflows to identify areas for optimization and improvement.
• Implement strategies to enhance operational efficiency, reduce costs, and maximize productivity.

Customer and Employee Experience

• Work closely with the internal teams to improve the customer and employee experience.
• Implement initiatives to enhance customer satisfaction and loyalty, as well as employee engagement and retention.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in process improvement that impacts the customer experience, preferably in a tech company or startup environment.
• Excellent communication skills, with the ability to effectively convey complex ideas and solutions to diverse stakeholders.
• Strong problem-solving abilities, with a track record of implementing innovative and effective solutions.
• Detail-oriented with exceptional organizational skills and the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools and techniques.
• Passion for driving continuous improvement and achieving operational excellence.

Total Rewards!  

We want to make sure our employees feel valued and taken care of. Come join us and see for yourself!
 

• 20 Days PTO
• 12 Holidays
• Summer Half-Day Fridays
• Company provided equipment.
• 401K with company match
• FSA/HSA options
• Paid Parental Leave & Reintegration Program
• Employee Wellness Program for personal, financial, emotional, & legal support to help keep our team happy, healthy, and thriving.
• Medical, Dental, Vision Coverage
• 4 Week (1 Month) Sabbatical after five years
  
   

Still Not Sure?

We understand many candidates tend to only apply for jobs if they meet every single requirement listed. However, if you happen to be genuinely enthusiastic about this particular position and feel confident in your ability to excel at it, we strongly urge you to submit your application! You might just be the perfect fit for this role, or even another exciting opportunity within our company.

Remote Work!

Remote-first; We're thrilled to say that we've been passionate about remote work since day one! Being remote is simply who we are. At Quid, we're all about connecting with people from all corners of the globe. Our team is made up of individuals who are comfortable working remotely and collaborating with others across different time zones.

This position is not eligible for immigration sponsorship (e.g., new H-1B visa sponsorship, transfer of existing H-1B visa, E-3 visa petition, etc.). All applicants for this position must have current and permanent legal authorization to work in the U.S. without sponsorship for employment visa status.

About Quid

Our product suite uses advanced artificial intelligence to process billions of indexed resources across all forms of structured and unstructured data, empowering brand, agency, and consulting services customers to make smart, data-drive decisions accurately, quickly, and efficiently.