Field Service Coordinator

Haynes Equipment Company

Oklahoma City, OK

Full-Time

Job Description

Key Duties and essential functions:

Work closely with Inside Service Coordinator to obtain detailed description of required field service and requested service date/time.
Work closely with Project Managers (PMs) to review equipment items, process description and requested service. Discuss daily progress of startup and determine the method to address any related problem areas.
Schedule Service Techs to ensure Customer/PM requested dates/times are satisfied and verify project is ready for startup.
Provide Service Tech with adequate and appropriate manpower, tools, manuals, software, programs, etc. to complete requested service. Communicate the schedule with Customer/PM.
Ensure Service Techs provide a daily detailed description of Field Service Tech's work performed. Discuss unresolved issues with Inside Service Coordinator/PM.
Assist Service Techs with technical support (verbal and on-site) for equipment and software issues.
After-Service follow up with Customer.
Assume responsibility to resolve difficult unsolved service issues with on-site assistance to Service Techs, Project Managers, Company Managers, Factory Representatives, etc.
Implement and ensure a system of detailed record keeping on equipment during startup and service to include standard startup forms, equipment records, service history & issues on an equipment by equipment basis.
Implement ongoing training for Service Techs to ensure they are able to complete work required onsite.
Develop inventory list of parts, tools, instruments, communication equipment, computers, software and hardware devices required by Technicians to perform assigned tasks.
Maintain a qualified and competent field service team to further the continued success of Haynes Equipment Co.

Required Qualifications

High School graduate
Prior experience not required, on-job training will be provided.
Experience with managing projects
Good verbal and written communication skills.
Good interpersonal skills: able to work well with a wide range of people.
Strong organizational and time management skills.
Demonstrate dependability through good attendance and adherence to timelines and schedules.
Good follow through on projects and deliverables.
Good analytical skills.
Good problem-solving skills.
Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
Strong sense of customer service.
Proficiency with personal computer.
Able and willing to continue business and human resources knowledge development.
Proficiency with personal computer.
Able and willing to continue business and human resources knowledge development.