General Manager

We are looking for people who want more than a job - they want to help build a company that disrupts an entire industry. You’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Does this sound like what you're looking for?!

As General Manager, you are an influential leader and strategic business partner that tells our story, delivers service, creates culture, maximizes profits, and supports operations and guest satisfaction. The GM is responsible for the performance of their entertainment augmented reality venue. The General Manager is expected to take ownership of venue performance, measured by profitable growth, customer experience, staff retention, and company standards.

A successful General Manager will partner with HQ and VP of Operations to develop strategic business objectives and goals that optimize the business’s performance and profitability. The GM should lead by example and set the highest standards for themselves and their team while building a dynamic and exciting working environment.

What will you get in Return?

• New and exciting concept, with an ambitious growth plan - a chance to grow and develop your career
• Bonus and incentive programs
• Health insurance
• Employee Assistance Programme - EAP (Self and Family)

Role Responsibilities:

• Responsible for assessing the business on a weekly/daily basis
• managing a team of 4+ team members, driving their performance and succession
• Adhere to company policies for site safety and creating an overall safe, clean, and inviting space for team members and guests, and following local, government, and regional compliance and abiding by legal standards
• Collaborative partner to all leading Support Office business functions for guidance, optimizing brand improvement, and day to day operational support.
• Focus on building and leading a team that efficiently drives sales and staff/guest retention
• Guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience
• Oversee complete wage control and management
• Maintain brand guidelines, and build and reaffirm company values with the team and members.
• Compliance with all permits and regulations
• Drive and lead local marketing and outbound sales efforts
• Optimistic, enthusiastic, and “can do” attitude
• Strong sense of ownership, but understands when to escalate issues
• Precise, organized, and attentive to detail
• Thrives in a fast and changing environment
• Calm under pressure. Able to troubleshoot and solve problems quickly
• Commitment to efficiency and excellence - do things fast and right
• Promote and maintain a positive and professional environment

Experience Required:

• 2+ years General Management experience of a branded retail, hospitality or leisure unit
• Background experience of working in F&B or sales based business (preferred, not required)
• Proven track record of delivering profitable growth, alongside customer satisfaction
• Experience of working with technology, both customer-facing and for business operations
• Experience of managing Health & Safety, and liaising with Landlords and Local Authorities as required
• Experience of driving demand through local marketing activities, both offline and online
• Ability to supervise, train and motivate all levels of employees
• Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.