Help Desk Analyst

Interim HealthCare has an immediate opening for a IT Help Desk Analyst. The IT Help Desk Analyst is responsible for providing frontline technical support to users, resolving IT-related issues, and ensuring optimal performance of IT systems. You will serve as the primary point of contact for troubleshooting and problem resolution, delivering exceptional customer service and technical expertise.

What we offer:

• Competitive Salary and Benefits
• 401K with company match
• HSA with company match
• Health, Dental, and Vision Coverage
• Paid Time Off and Paid Holidays
• Paid Parental Leave
• Fitness Reimbursement
• Tuition Assistance

What you’ll do:

• Work as a team member within the IT department.
• Ongoing communication with IT Director regarding project status, current and or new issues, licensing needs and or issues, work progress challenges.
• Ability to setup a LAN workstation on the current network.
• Maintain current LAN conditions, including backups, printing, and system integrity.
• Excellent understanding of networking concepts in relationship to data flow and design.
• Work with the IT department to analyze current systems and be able to offer insight into integration and system design.
• Work with the IT department on suggestions and recommendations for system migrations.
• Continuously monitor network activity to ensure data integrity at all times.
• Continuously assess agency computer network and make recommendations toward more effective use.
• Perform back-up responsibilities for the IT department in all necessary administration functions that ensure continuous availability and complete security.
• Report to IT Director Network and troubleshoot network connectivity problems.
• Assist the IT department in the install and upgrade the systems relating to virus protection software, spyware, firewall protection software etc.
• Assist the IT department in all other duties applicable to ensure the efficient and effective functioning of the agency network.

Who we are:

Interim HealthCare has been providing quality care in the Upstate for over 43 years and is a 6X Top Workplaces award winner. We provide the full continuum of services from Personal Care and Support, to Home Health, to Hospice. of Our flexible work arrangements, continuing education programs, and local ownership make working at Interim the right choice. Interim HealthCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Help Desk Analyst candidates should have:

• A bachelor's degree in information technology, computer science, or a related field is preferred.
• Proven experience in a help desk or technical support role, with at least two years' experience supporting Microsoft operating systems and applications.
• Strong troubleshooting and problem-solving skills, with a methodical approach to issue resolution.
• Proficiency in Windows and/or macOS operating systems and common productivity software (e.g., Microsoft Office).
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Ability to work effectively under pressure and prioritize multiple tasks in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

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