El Dorado Center Operations Manager

Encompass Community Services is committed to racial equity and standing against any kind of discrimination. We believe in having a diverse workforce that is representative of the many communities we serve. We strongly value providing equal opportunities for our employees, such as providing the training and education needed to excel in this and other positions.

Our agency recognizes the value of racial, ethnic, cultural and linguistic diversity and strives towards the overarching goal of ensuring that all services promote healing, and integrate the values and standards of providing culturally informed services.

We are looking to find a team member like you who is dedicated to improving the lives of some of our most vulnerable populations in the County. We are currently hiring a Full-Time Operations Manager for the El Dorado Center, a 16 –bed transitional Rehabilitation Center for clients struggling with mental health and co-occurring disorders located in Santa Cruz.

Responsibilities:

• Assure the program provides a healing and trauma-informed environment with intensive individual support, crisis intervention, and groups for persons served.
• Provide consistent, high quality, supervision for program staff.
• Provide facility oversight including ensuring 80%+ bed utilization and licensing requirements are being met for Community Care Licensing, DCHS, the County of Santa Cruz, and other regulatory agencies.
• Assures adequate staffing and program coverage.
• Provides oversight of the overall facility, in collaboration with the facilities department, to assure the any building needs are being addressed.
• Identifies staff hiring needs, assures staff receive on-boarding and on-going trainings, in collaboration with the Clinical Manager or lead.
• Assures crisis intervention best practices and treatment are being utilized by staff for adults experiencing severe mental illness and co-occurring disorders, and supports staff as needed.

Qualifications:

• Bilingual English/Spanish preferred (not required)
• A history of passion for working with underserved populations and a dedication to creating a healing environment at the facility for persons served.
• Minimum Bachelor’s Degree in Psychology, Counselling, Social Work or other related field.
• Minimum of 2+ years of related experience with management, and working with clients who have mental health and co-occurring disorder challenges.
• Ability to work independently, as well as with co-workers, and to manage time well.
• Computer literacy skills required, including experience with electronic health records, and documentation.
• Experience leading and building teams, and implementing improvement processes.

Wages & Benefits:
The Operations Manager Annual Salary $73,000-$80,000 depending on experience

About Us

At Encompass, we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Encompass Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. We are committed to excellence through diversity and strive to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all clients and employees. Candidates from diverse backgrounds are encouraged to apply.

If you require assistance applying online, we have computer terminals available at our 380 Encinal Street Suite 200 office in Santa Cruz, Tel: 831-469-1700, and at our 225 Westridge Drive location in Watsonville, Tel: 831-724-3885. Please call ahead to schedule an appointment.