Help Desk Technician
- $50,000 to $55,000 Yearly
- Full-Time
Position Title: Help Desk Technician
Safety Sensitive: No
Supervisor’s Title: Manager – Technical Support
FLSA Status: Exempt
Department: Information Technology
Division: Technical Support
POSITION PURPOSE
The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7 am – 7 pm). This role will respond to technical requests and issues created using the ticketing system. This person is expected to work independently and handle various IndyGo Information technology (IT) issues. This is an opportunity for an entry-level or technical support person to learn and advance their career. IndyGo IT champions secondary education and applicable training for career and role success.
*The salary range is $50,000 - $55,000 annually, commensurate with education and experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To succeed in this role, an individual must perform satisfactorily the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
ESSENTIAL FUNCTIONS
Provide end-user support (Help Desk function.)
Manage and support remote employees and their related devices.
Support and troubleshoot Microsoft products.
Manage updates, patches, and configuration changes on hardware, Microsoft software, application transportation-based software, and others as assigned.
Introduce, integrate, and configure new technologies into the existing environment
Maintain and develop system documentation, policies, procedures, forms, instructions, etc.
Assign and maintain the equipment asset tag system.
Perform routine audits of systems and software.
Install and update desktops, laptops, cellular devices, per
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