Help Desk Analyst

JOB DESCRIPTION

Job Title: Help Desk Analyst I

Job Type: Part-time (Non-exempt)

Job Location: Downtown Chicago, Hyde Park

Salary: $19/hour

Reports to: COO & IT Director

WORK SUMMARY:

Under the direction of the COO & IT Director, the IT Systems Support role supports the efficiency and effectiveness of the Trust IT operations; enforces proper IT governance policies and procedures; research, plans, coordinates, and supports all Trust computers, operating systems, and network conductivity. The IT Systems Support is knowledgeable and current in the IT field and its best practice and serves as the IT support for the Trust.

DUTIES:

1. Respond to IT support requests and hardware related issues across organization

2. Operate, maintain, and secure the local area network, internet connectivity, servers, switches, and hubs.

3. Conduct ongoing reviews of current structures and methods to identify areas for improvement and respond to department requests.

4. Must have Windows Active Directory, Azure, and office 365 experience.

5. Serve as desktop support for Trust staff, conduct training sessions for staff as needed, and enforce personnel technology policies.

6. Maintain inventory of all IT and digital media equipment.

7. Point of sale support, attention to detail, and ability to follow project schedules

8. Must be willing to travel to site locations and work weekends as needed (on-call)

9. Coordinate multi-media/audio-visual setup and support

10. Perform other duties as assigned by the COO/ IT Director.

11. As a team member of the Frank Lloyd Wright Trust, demonstrate positive interpersonal skills that promote open communication and respect for all positions, maintain confidentiality and contribute to the organization’s success.

QUALIFICATIONS:

· Undergraduate degree in computer sciences or similar technology focus.

· Verbal and written communication skills.

· Comptia A+ preferred but not required.

· Ability to teach and assist colleagues while maintaining flexibility and patience.

· Office 365, Microsoft Windows Server and Apple iOS

· Familiar with and supportive of cloud computing.

· Basic understanding of database administration and excel spreadsheets, pivot tables, etc

· Experience in providing help desk and desktop support

· Experience working with backup systems and remote access services.

· Must have a vehicle to travel to site locations in Chicago as required.

· Occasional weekend and after-hours coverage is required

· This is not a remote or hybrid position.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:

Employees are advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.