General Manager

Come work at a place where we take pride in creating an environment that values hard work, commitment, and growth.

At EDGE Sports Global, our purpose is to create a great environment for everyone to enjoy our Multi-Purpose Facilities, that include Dual Ice Arenas, Retail Spaces, Turf/Courts, and Cafes. It's imperative we operate a safe and clean facility. Zamboni team members are responsible for ensuring a consistent customer experience through direct interaction with our customers. Through this important work, team members impact customer satisfaction, profitability, and purpose of our mission.

Job Responsibilities

General Manager of Thayer Sports Center shall be a point of contact for all TSC points of concern, namely:

1. Provide prompt, friendly customer service to all team members and customers.
2. Oversee all recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Event Staff

and Facility Staff.

1. Oversee in maintaining a welcoming atmosphere for all athletes, spectators and guests, and ensuring staff follows superior customer

service guidelines.

1. Manage staff, their issues and concerns, and provide consistent support.
2. Perform general office tasks as deemed necessary.
3. Be responsible for staff training.
4. Maintain all staff schedules.
5. Be responsible for overseeing all aspects of building usage.
6. Understand and follow company policies, procedures, and safety rules.
7. Adhere to company work hours and rules regarding professional staff behavior.
8. Manage facility paperwork/logs/records.
9. Attend Company meetings including but not limited to General Managers/Facilities Managers/Ownership meetings.
10. Be responsible for all business and communications with Thayer Sports Center tenants, including but not limited to collecting rents,

coordinating repairs, assisting in events, and understanding and executing all aspects of tenant leases.

1. Maintain the entire building and property, keeping it clean and free of clutter.
2. Maintain and follow Thayer Sports Center annual budget and projections.
3. Perform or coordinate weekly/monthly/quarterly/annual maintenance of mechanical equipment including but not limited to arena

refrigeration packages, ice maintenance equipment, HVAC systems, boilers, heaters, elevator, wifi/communications, alarms, and all fire

safety systems.

1. Coordinate service contracts against work performed and sign-off on work performed.
2. Prepare materials list for dry goods weekly for the following week and order as necessary while maintaining Supplies Budget.
3. To Assist the Company in evaluating ordinary repairs, alterations and improvements to the Company's Property
4. Schedule and manage field house usage

Skills:

Excellent customer service skills.

Effective problem solving and communication with customers and team members.

Ability to Problem Solve, take Responsibility, take Pride in what we are doing.

Physical Requirements & Attendance

Must be able to work in a cold environment.

Ability to lift 30lbs

Have basic computer skills

Ability to work flexible schedule nights, weekends and holidays based on business needs.

Job Type: Full-time

Education: High school diploma or College degree preferred

Work Experiences: Ice Arena experience a plus

Salary: $50,000.00 - annually

Benefits:

401(k) matching

Dental insurance

Health insurance

Edge Sports Group (ESG) is an equal opportunity employer. ESG provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.