ICMS Case Manager

POSITION TITLE: ICMS Case Manager

HOURS: Full Time

REPORT TO: Workforce Development Director

LOCATION: Onsite, travel required within LA County

SALARY: $60,000-$70,000 per year

Job Summary:  The ICMS Case Manager provides high quality on-site case management services to residents of Solaris Apartments. Serves as the central point of contact for clients as they navigate the transition from “person experiencing homelessness” to “tenant living within the community. In conjunction with the housing program manager and other case management staff, evaluate individual/families for permanent housing. Assist individuals/families to establish eligibility for subsidized housing including the collection of all required documents and completion of all applications family’s health needs. The ICMS Case Manager is responsible for ensuring all client data is submitted timely and accurately reported for contracting purposes. The ICMS Case Manager will report directly to the Director of Workforce Development. 

Duties and Responsibilities:

Essential Duties:

• Develop professional relationships with clients and maintain a caseload of project based and/or tenant-based participants, conducting regular face-to-face case management sessions.
• Assist with the preparation of forms and any other documentation required for initial housing voucher approval with the Housing Authority (HACLA, LACDA, Brilliant Corners), including annual recertification thereafter.
• Conduct regular on-site office hours at the assigned property.
• Conduct ongoing monthly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals to any needed services including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
• Provide education on topics pertaining to successful housing retention, decrease social isolation.
• Support clients in the development of independent living skills including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement (when appropriate) that will help them maintain independent living.
• Develop and implement an individualized service plan, in collaboration with each participant emphasizing coordinated strategies for, financial stability, educational, mental health, substance abuse issues, relapse prevention, medication management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing of self-sufficiency.
• Assist clients with maintaining medication and treatment regimens and appointments in the community with health, mental health, and other care providers.
• Utilize a harm reduction, client focused and strengths-based model.
• Ensure case notes are entered into the Homeless Management Information System
• (HMIS) within 48 hours of completing a direct case management service with client, submit notes for review by program manager weekly.
• Manage client file organization, ensure appropriate forms are updated as required.
• ·Respond to urgent requests for assistance from clients or property management.
• Develop close working relationships with all collaborating agencies, including property management and CBO’s
• Participate in all meetings with collaborative agencies, and other community meetings as directed

Education Requirements:  The ICMS Case Management position requires a, Bachelor’s degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.

Experience:  Three to five years’ experience providing services to highly vulnerable populations

Knowledge, Skills & Abilities: Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast-paced environment.

Strong knowledge of housing market, housing programs and resources. Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.

Excellent communication skills and the ability to read, interpret documents and write routine reports and correspondence.  Must be able to analyze source documents and solve practical problems arising from interpretation.  Must be detail-oriented and accurate.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• At times, may be required to lift up to 10 pounds.
• May be required to use stairs/elevator to access the facility’s five floors.
• Required to express or exchange ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Driving may be required.

Equal Opportunity Employer:  Jenesse Center, Inc. is an equal opportunity employer and does not discriminate based on age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any protected class as defined by California and federal law.” 

American with Disabilities Act/Fair Employment and Housing Act Compliance Information: To comply with the Americans with Disabilities Act, the Fair Employment and Housing Act, and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability unless such accommodations create an undue hardship on Jenesse Center.

At-Will: This position is at-will, meaning that you or the employer may terminate at any time.

Please send cover letter and resumes to: ytarver@jenesse.org