IT Systems Support Specialist

Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 115 years old, and we continue to grow. The IT department is seeking a qualified candidate to join our team as the Systems Support Specialist. This role serves as the initial point of contact for all internal hardware and software support requests. You will be responsible for logging internal calls, initial troubleshooting, and resolving or escalating issues.

We feature bi-weekly pay along with great benefits such as a $1,000 Stay-On Bonus, affordable medical insurance, dental, vision, life insurance, 401K plans with company matching, and health savings account contributions.

This position requires the candidate to work onsite and includes occasional nights and/or weekend coverage. We are not accepting applications for remote work currently.

Key Tasks:

• Initial hardware and software support contact for 24x7 operation.
• Ensure all calls are logged, properly escalated, and issues resolved.
• Document and maintain hardware and software configurations.
• Create and maintain support documentation.
• Perform new employee training on pc, phone system, and basic policies and procedures.
• Imaging and deployment of desktops and laptops to end users.
• Support of end user hardware, software, and printer issues.
• Follow management system procedures and Standard Work instructions.
• Follow document control procedures (if applicable).
• Participate in the Corrective Action System (CAR System) to help improve processes and products.
• Participate in a regular on call rotation.
• Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.

Experience:

• 1 - 2 years in a desktop support/helpdesk role.
• Experience working in a compliance driven environment.
• Windows Server experience
• Windows XP, 7, 8.1, 10, and 11 desktop experience
• Experience with change control.
• Experience supporting Android and iOS devices.
• Apple product support a plus.
• A+, Network +, MCP a plus.

Required Skills:

• Must be an intelligent and responsible individual that can serve as an effective member of a team.
• Must be able to work in and support a fast-paced and growing environment.
• Must have strong interpersonal and communication skills, able to interact with end-users of all levels.
• Must be self-motivated and able to work independently and in team environments.
• Must possess strong troubleshooting skills.

Physical Requirements:

• Ability to lift 50 lbs. (PCs, peripherals).
• Bending, stooping, crawling, and reaching. May require ladder, stepstool, or scissor lift use.
• Repetitive (keyboard and mouse) motion.
• Open office environment.
• Regular weekend/evening/holiday work may be required.

Benefits Overview:

• Stay-on bonus available, up to $3,000*
• Affordable medical, vision, and dental insurance plans
• Health Savings Account (HSA) with weekly company contributions
• 401(k) savings plan with weekly company contributions
• Life Insurance
• Paid Holidays and Floating Holidays
• Competitive Paid Time Off Policies
• Short- and long-term disability
• Indoor, climate-controlled environment
• Company provided training and certification program
• Located on the 612-bus line in St. Louis Park

*Stay-On Bonus amount is based on experience. Paid out in three installments at 3 months, 6 months, and 12 months of employment at Japs-Olson.

• All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
• Due to the nature of the manufacturing environment, Japs-Olson Company considers this position to be safety sensitive position. All job offers are conditional based on satisfying a 9-panel drug screening and physical test in accordance with the Drug Testing in the Workplace Act.