Systems Administrator/Help Desk 3 Escalation Support, Managed Services

CSP Networks

Irvine, CA

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

About This Position

CSP plays a critical role in helping our clients build and manage relevant technology solutions to manage and grow their businesses. If you love technology and enjoy learning and teaching others about it, then this is the job for you. You will have access to many levels of support and education as well as use industry leading technology support tools and methods to deliver Enterprise Class Service and Solutions to our clients. This is not a remote position.

General Responsibilities

Maintain optimum performance of systems via routine maintenance and comprehensive documentation for Server Administration (OS, AD, GPO), Physical/Virtual Machines, and all third-party systems SAAS/HAAS and any integrations to On-Premise or Cloud Devices.
Help Resolve Complex Hardware Issues
Help Resolve Complex Software Issues
Ensure Environments maintain metric thresholds via established reporting tools (ScalePad, Sophos, Nable)
Champion System Upgrades as necessary (OS, Hardware/Software/Firmware, Dell Servers/Power Vaults); Research relevant options by completing comprehensive discovery, prepare Statement of Work and Product Quotations to support Project Plan Deliverable.
Advanced/Expert Level Knowledge; Microsoft 365
Microsoft Partner Center; License/Subscription Administration.
On Premise Exchange/Google/Legacy Mail Systems to M365 Migrations.
Share Point, One Drive, Teams Administration and Advanced/Complex Support
Microsoft Azure
GCC/GCC High Experience
Advanced/Expert Level Knowledge; Sophos Firewall/End Point/WAP, MDR or similar type solutions.
Advanced/Expert Level Knowledge in Backup and Disaster Recovery; Datto or similar type solutions.
Advanced/Expert Level Knowledge in Network Design and Administration (TCP/IP, DNS, SNMP, VLAN)
Advanced/Expert Level Knowledge of Industry Management Software; ConnectWise, Nable, Pass-Portal, ITGlue, ScalePad, Auvik.
Basic to Advanced Level Knowledge of Manufacturing Solutions; ERP Systems; Global Shop/Epicor/EVO or similar solutions. Management/Engineering Solutions; Shop Floor Automation, Scytec, SolidWorks, PDM Vault, Predator, Bartender.
Project Management Experience; Hardware or Software Lifecycle Management P2P/P2V/V2V Migrations, Low Voltage Structured Cable Projects, IT infrastructure deployment or relocations.
General Understanding of Regulatory Compliance (NIST/CMMC, ISO, PCI)
Occasional Flex Shift to Nights/Weekends/After-Hours to support Installations, Upgrades, etc.

Qualifications

5+ Years experience working for an MSP or Enterprise IT Department
Roles of increasing responsibilities beginning at a Helpdesk I/II role demonstrating growth via training and tribal knowledge.
A sincere and disciplined desire to learn and grow your skill set and be a subject matter expert in all things you do.
Bachelor's Degree in Computer Science or equivalent work experience.
CompTIA A+, Network+, Security+.
Relevant Microsoft Role Based Certifications or Certified Professional Certifications
Highly effective communication skills as this is a client facing role. Need to have a genuine desire to help clients learn how to use and effectively manage new technologies. Must be able to clearly Speak, Read and Write in English.
Ability to manage multiple projects and on-going tasks within a project to meet or exceed deadlines and effectively communicate and plan for and around delays.
Ability to work closely with Vendors and Suppliers such as; Hardware/Software Manufacturers and Distributors, Internet Service Providers, VOIP Providers, Professional Service Providers.
Must have own vehicle and valid driver’s license.
Must be available for occasional Evenings/Weekends/After-Hour shifts, Travel to support Installations, Upgrades, etc.
Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs and meet the physical requirements of the job.

Compensation

Salary Based on Experience
Employer Subsidized Medical, Dental, Vision
401K With Employer Match
Paid Time Off
Tuition/Certification Assistance/Reimbursement
Flexible Schedules

Company Description

CSP Networks is a Managed Service Provider that delivers comprehensive outsourced IT solutions to the SMB markets. Our focus is on Cyber Security, Network & Infrastructure Management, End-User Desktop Support, On Premise/Cloud Based Collaboration Solutions and Customer Business Intelligence Development. CSP Networks is a Tier 1 Microsoft Office 365 Cloud Solutions Provider. Our leadership team is comprised of two industry veterans who pioneered the "Enterprise IT Approach for SMB's", and continually work to deliver Enterprise Level solutions that are customized to the needs of SMB's. For the sixth year in a row, CSP Networks has been named a winner of the Channel Futures top 501 MSP's and Top 100 Small Business MSP's in the World.

Why Work Here?