Frontline Education Platform Manager

Primary Responsibilities

• Manage and maintain the school’s Frontline database platform, ensuring data integrity and functionality
• Generate and run queries, custom reports, and dashboards
• Create and implement standard operating procedures for the growth and organization of the database
• Add new and existing users to the Frontline Platform
• Set up and maintain user accounts in Identity Management System for MFA and SSO access to Frontline Education Portal
• Evaluate roles-based permissions and maintain database security through MFA and SSO in Identity Management System
• Identify and resolve database issues related to performance and capacity
• Troubleshoot complex data issues in an accurate and timely manner
• Perform regular audits to ensure data integrity
• Provide basic technical guidance and training to staff as it pertains to the Frontline platform
• Work through an incident management system for user or data requests
• Escalate and submit incidents that require Frontline education support that is outside your scope of work
• Perform all adds, deletes, and changes to the data as requested by the Office of Education
• Light UI/UX customization and implementation
• Work collaboratively with internal and external stakeholders
• Provide excellent customer service to internal and external stakeholders.

Qualifications

• Bachelor’s degree
• Minimum 2+ years of database platform management experience
• Previous experience with a relational database is required; experience with Frontline database platform management is a plus
• Experience in operations, maintenance, and support, preferably with data platforms
• Excellent organizational skills and attention to detail
• Trainable in account identity management in Microsoft Azure
• Flexibility, ability to prioritize amongst competing deadlines

Please CLICK HERE to view the search prospectus for this position.

Compensation for this position is determined by budgeted range and commensurate with education and experience.