Business Analyst

Title: Business Analyst

Clearance: Public Trust

Job Description

• Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies.
• Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
• Incumbents function as a liaison between IT and users and have both business and technical expertise.

Required Skills/Experience

List of tasks to be performed:

• Provides Analysis functions and provides business area knowledge and technical expertise to team members engaged in the analysis, design, development, implementation, and maintenance of business information systems.
• Provides business area and technical expertise to management and customers to facilitate planning, set direction, define business initiatives, and develop solutions to customer business information systems needs and requirements
• Assists the customer in the definition of business requirements, and their translation to information systems functions / features; establishes project objectives and identifies/quantifies benefits and develops business requirement documentation and coordinates system installation, evaluates existing systems and procedures, and recommends changes to management.
• Meets regularly with customers to ensure timely and effective response to requests for service and high levels of customer.
• Manage and create Change Requests (using ServiceNow), initiate Incident Management tickets.
• Provide support for software releases and deployments.
• Provide production level technical and business support when required due to various issues.

Required Experience Level:

• Experience in all phases of the Software Development Life Cycle (SDLC)
• Previous experience and exposure to Web Services using JSON REST, testing using JUnit

Additional Required Skills/Experience

• A minimum of eight (8) to twelve (12) years' relevant experience.
• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
• Typically performs all functional duties independently.

Education

• A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required.
• If the indiviual's degree is not in the applicable field then four additional years of related experience is required.