AYS Operator - Marriott

Description

We are hiring an AYS Operator to join our wonderful team. This is a guest service role within the front office operations.

The AYS Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture. Primarily responsible for responding to incoming calls in a timely and friendly manner and directing callers to appropriate destinations. She/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. Expedite all guest requests to pertaining departments in a timely and professional manner. Obtain the necessary information and transfer calls to the correct extension.

Responsibilities
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Answer incoming telephone calls.
• Obtain the necessary information and transfer calls to the correct extension.
• Respond to guest inquiries and requests to resolve issues via telephone in a timely, friendly, and efficient manner.
• Assists with the maintenance of directories.
• Retrieve messages and communicate the content to guests and departments.

Qualifications
• High school diploma or equivalent required, and college degree preferred.
• Front Desk or Reservations experience preferred.
• Ability to effectively deal with internal and external customers.