Client Service Associate

Job Description

Principal Responsibilities

• Communicate via inbound and outbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.

• Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.

• When requested, upsell and/or cross-sell products or services to customers where appropriate.

• Communicate feedback and progress to management.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with the Company's policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or General Educational Development (GED) certificate.
• Previous customer service and/or call center experience preferred.
• Bi-lingual (Spanish) a plus.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Work Environment

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Job

Customer Service Representative

Primary Location

UNITED STATES-AZ-Phoenix

Work Locations

Phoenix, AZ- N. 29th Ave.

20401 North 29th Avenue Suite 110

Phoenix 85027

Employee Status

Regular

Schedule

Full-time

Job Level

Entry Level

Shift

Day Job

Education Level

High School Diploma/GED/CXC (±11 years)