Service Associates

Industrial Bank is seeking a highly qualified professional for the position of Service Associate (Teller) for our Retail Branch located at 2000 Eleventh St, NW, Washington, DC

Industrial Bank is a successful and established African American owned and operated financial institution. It is a distinguished Community Development Financial Institution, with a Mission “To make a difference in people’s lives and the economic development of their communities".

Industrial Bank provides a rich benefit package that includes, medical/prescription, dental, vision, short and long term disability, life insurance and a 401k Retirement program.

The Bank also offers vacation, sick, and personal days; we follow the Federal Holiday schedule so employees have 11 paid holidays a year.

Qualifications:

A Day in the life of a Service Associate at Industrial Bank includes the ability to perform:

The Service Associate is responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and loan payments. They are the face of customer service for the Bank and must provide service excellence on a consistent basis in addition to adhering to Bank’s systems and policies. The Service Associate is expected to have excellent customer service skills, pay attention to detail, and have knowledge of cash handling procedures. The Service Associates handles transactions in accordance to policies and procedures to minimize financial risk to customers and the Bank. A Service Associate is primarily responsible for cash security, customer information privacy, bank security tasks, efficient and accurate processing of transactions, maintaining logs and customer issue resolution along with a variety of other daily operational tasks and functions. This position is required to work some Saturdays to support the Branch Operations.

• Completion of high school diploma or equivalent work experience.
• 1-2 years of cash handling/ and customer service experience in a Retail or Financial Institution
• Prefer at least one year of Teller Banking experience
• Ability to work with staff and customers in a respectful and professional manner.
• May be required to cover local branches during staff shortages when necessary
• This position is required to work some Saturdays to support the Branch Operations