Part-time Customer Service Representative

Customer Service Representative - Part Time

Who We Are

Defender Auto Glass was founded in 2014 and has since grown to be a leading auto glass provider in the Greater Cleveland and Akron areas. With three in-shop repair locations and several mobile repair vehicles, the company is locally owner and headquartered in Mentor, Ohio. At Defender Auto Glass, we take pride in performing quality auto glass repairs and replacements. Our superior customer service and attention to detail is what sets Defender apart from all other auto glass repair shops in Northeast Ohio.

What We Value

Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us.

Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At Defender, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork.

About the Position

The Part-time Customer Service Representative will be responsible for customer interaction and assistance. This is a part-time opportunity with our growing organization. Our ideal candidate would work Monday - Friday from 9:00am to 3:00pm, but we're flexible with the hours. This opportunity is completely onsite at our Mentor location.

The position offers PTO on an accrual basis. The Part-time Customer Service Representative will report directly to the Auto Glass Manager.

Essential Job Functions

• Professionally answer incoming calls from customers, insurance agents, and other parties to listen to their needs and answer any questions they have.
• Gather all information necessary to schedule a repair and book service appointments.
• Using basic sales techniques, create quotes and communicate to potential customers originating from our Website, Yelp, SMS, Social Media, and other inbound channels.
• Assist in billing and accounting.
• Keep in contact with customers and give updates throughout the repair process.
• Contact Insurance companies as needed to check in, answer questions or help coordinate glass service with one of their policyholders.
• Other duties as assigned by Supervisor

Minimum Requirements

• High School Diploma or GED equivalent
• At least 2 years of customer service experience
• Ability to operate a computer and telephone systems while seated for extended periods of time
• Ability to work part-time
• Previous experience in the Body Shop or Glass Repair industry preferred but not required

Characteristics Sought

• Strong communication skills
• Outgoing and friendly personality
• Ability to multi-task and stay organized

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Defender Auto Glass is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Updated April 22nd, 2024