Child Plus Administrator

ChildPlus Administrator

Under the Supervision of Program Manager, the ChildPlus Administrator’s roll is to streamline the operation of the ChildPlus software system and maintain day-to-day operations. The ChildPlus Administrator will define and implement the ChildPlus policies and procedures, and best practices regarding the software.

• Set up ChildPlus software in desktops, laptops, tablets and other units.
• Provide technical assistance and guidance in all aspects of the software. Review open tickets daily and with same-day response and action, when feasible. Work with the IT unit to identify and resolve hardware and ChildPlus software compatibility issues.
• Provide orientation and guidance to users on how to operate ChildPlus. Recommend and arrange training opportunities and ongoing technical assistance, when needed.
• Manage information security compliance activities, including closing access for terminated employees.
• Support program staff by performing updates and rollovers for returning children.
• Work with Administrators and Managers setting up new modules, tabs, and dropdown choices.
• Create, maintain and utilize the ChildPlus Dashboard module to track due dates, appointments, and internal monitoring.
• Develop custom reports as needed.
• Archive and purge data, when needed.
• Create training database, when needed.
• Maintain records of ChildPlus users; create new users when needed.
• Identify features in ChildPlus that improve efficiency or streamline processes.
• Calculate the PIR on a monthly basis and send out to the Administration, Program Manager, and component managers.
• Prepare a checklist for each new program term.
• Update Standard Operating Procedure Manual.
• Perform special projects as assigned by the administration and supervisor.

Knowledge, Abilities, and Skills

• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• In-depth understanding of diverse computer systems
• Good knowledge of internet security and data privacy principles
• Communicate professionally and effectively in staff interactions

Qualifications:

• Associates Degree in Computers, Technology, or a related field
• Proficient in using Microsoft Office applications (Microsoft Word, Excel, and PowerPoint)
• Ability to communicate well both orally and in writing.
• Ability to stand and sit for extended periods
• Ability to lift 40 pounds

Salary: See the most recent salary schedule.

FLSA Status: Non Exempt