Housekeeping Manager - DC Area

Job Summary:

• Supervise work activities of Housekeeping Department to ensure clean, orderly, and attractive rooms and public areas in the hotel. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.

Responsibility/Duties:

• Understand and follow hotel standards at all times
• Handle all guest complaints regarding the housekeeping department in a timely and satisfactory manner
• Train new personnel
• Monitor inventory of all housekeeping supplies
• Inspect rooms to ensure hotel standards are met
• Supervise attendance and schedules of the housekeeping employees
• Assist with inventory linen
• Run interviews for prospective employees
• Process applications for prospective employees
• Reporting any injury or any misconduct to the office
• Manages deep cleaning program
• Knowledge of OSHA and safety standards within the Housekeeping department

Work Product:

• Attendance logs
• Scheduling
• Housekeeping assignments
• Documentations
• Human Resource documents

Performance Measurement:

• Safety performance
• Completed work assignments
• Reporting documents
• Appearance
• Attendance
• Proper Scheduling
• Personnel and Labor Management
• Staff meetings

Qualifications:

• Bachelors Degree
• 5+ years experience in housekeeping
• Proficient in Excel, Power Point, Microsoft Word
• Bi-lingual
• Experience in managing housekeeping departments with a minimum of 15 employees
• Flexible working nights, weekends, and holidays
• Working knowledge of Room Management systems (Opera, etc)