Head of Process and Automation COE

at HP Inc. in Boise, Idaho, United States

Role : Head of Digital Process and Automation COE

At HP, we believe in the power of bringing technology to enhance and improve our everyday moments. We do this by delivering best-in-class digital experiences seamlessly across our world-class product and services suite, delivering targeted outcomes to our customers, partners and employees.

This vision requires us to have a future-ready operating model that is far more intelligent, flexible and efficient across everything we do as a company. This translates into operational excellence and end-to-end digitization of our processes from pre-sales to support - re-engineered, optimized and automated for superior productivity and lower cost curves. In addition, we live in a world of digital excellence that is reshaping how work is defined and completed, along with the expectations, roles and contributions of employees. In a war for talent, employees need to be motivated and focused, liberated from repetitive and bureaucratic tasks and empowered to make unique and differentiated contributions to the company.

With this aspiration, HP is setting up a Digital and Process Automation COE to spearhead this journey and drive an accelerated momentum around end-to-end process re-engineering and digitization of our core operations. The Digital Process and Automation CoE focuses on building an enterprise competency and capability, accountable for pan-HP process maturity and re-engineering efforts, along with driving automation maturity across frontiers. It will further aim to build a holistic E2E process architecture as well as standardized design, playbook, and associated tools, tightly integrated with the digital architecture and other enabling capabilities such as data and enterprise platforms.

Central to this is the Head of HP's Digital Process and Automation COE. This role will lead a combined Process Reengineering and Digital Automation function which:

+ Combines best-in-class digital process and automation technologies (incl. Process design/modeling and mining, intelligent/robotic process automation, Low-code/No-Code,) with engineering disciplines around Lean Six Sigma, to deliver optimized and digitized end-to-end processes

+ Closely partners with Business and Functional owners globally and across the company to drive process re-engineering and automation initiatives

+ Hold 360-degree view of HP's process maturity and drive centralized efficiencies aligned with HP's transformation agenda

+ Develop and maintain a strategy and roadmap which identifies, sizes and prioritizes opportunities, sets clear targets and tracks progress to ensure quantified benefits are realized

+ Deploy and scale proven technologies to capture, manage and automate processes, and continue to assess and test emerging technologies, to bring greater levels of process engineering, automation intelligence, and insight across the value chain

+ Accelerate digitization through the development of a highly scalable core team, supported by strategic partnerships, and in partnership with an extended, distributed, and embedded team of business and functional colleagues

+ Provide an industrial strength environment, operational services and reusable functions to ensure enterprise consistency, integrity and speed of execution

+ In partnership with HR, drive process and automation community enablement across HP to democratize process re-engineering and automation efforts, to enable productivity improvements, and to focus people and job roles on differentiated value

What you will bring:

+ 15+ years leading global, cross-functional end-to-end process maturity assessment, redesign, transformation, improvement, and automation

+ Extensive knowledge and understanding of the high technology industry business models and core processes for hardware, software and services & subscription, manufacturing, marketing, selling, supply chain, renewal, support, and finance

+ Deep understanding of business operations and financial systems in the context of operational processes in a high-tech global software company selling on-prem and cloud solutions through various route to markets (direct, channel etc.)

+ Strong facilitation and influencing skills and experience in managing senior stakeholder (VP level and up) relationship, partnership, and interactions; demonstrated ability to influence at all levels in the organization

+ Practical experience of re-engineering business operations, policies, systems, and processes

+ Proven experience in software technology for implementing ground-up solutions and disruptive technologies driving business transformation. Proven success as Transformation leader in advising top management on issues relating to process, technology, data and internal controls

+ Prior experience with leading financial value delivery through intelligent / robotic process automation and scaling automation team and capabilities for pipeline management, engineering & delivery, operations & support, automation democratization and value realization

+ Breadth of knowledge of Lean Six Sigma, design thinking, process mining, business process management tools, methodology and statistical analysis, intelligent / robotic process automation and the practical application of the same in solving business problems

+ Demonstrated success influencing senior leadership decision making, leading Steering Committee reviews, and facilitating problem solving

+ Experience leading, building, and maturing an experienced team of process architects, process re-engineering, automation engineering and operations

+ 'Self-starter', 'independent thinker' with the ability to conceptualize, communicate (written and verbal) effectively and solicit alignment and buy-in at multiple levels across the organization

+ Experience to engage, develop mutually beneficial partnership with technology partners / vendors for joint value creation

+ Experience in Agile concepts, tools, and methodology to deliver projects

+ Experience in proactive resource / capacity / budget planning

About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).