Consumer Mediation Coordinator

Consumer Mediation Coordinator

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Consumer Mediation Coordinator

Salary

$4,174.00 - $5,000.00 Monthly

Location

Denver Metro, CO

Job Type

Full Time

Department

Department of Law

Job Number

LAA-07003-11/22

Closing

12/5/2022 11:59 PM Mountain

Hiring Pay Rate

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

+ Description

+ Benefits

+ Questions

Department Information

Find a rewarding career making a difference: Join the Office of the Attorney General!

The Consumer Protection Section's Consumer Fraud Unit has an entry-level opportunity for the right candidate to develop skills and gain experience administering the Unit's Mediation Program. The ideal candidate will have strong communication skills, sound judgment, and experience in a customer-facing or communications role. This position is a great opportunity to join a program in its early stages of development and to help build out the program to serve consumers in Colorado. In addition to joining an energetic team, this is a unique opportunity to work for a nationally-recognized leader in antitrust and consumer protection law-Colorado Attorney General Phil Weiser.

WHO WE ARE

The Office of the Attorney General/Department of Law is committed to serving as the "People's Lawyer." Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.

Visit our website to learn more: https://coag.gov/.

Description of Job

This position is open only to residents of Colorado.

WHAT YOU WILL DO

The Consumer Fraud Unit is seeking a talented, enthusiastic, and discerning employee to oversee an an exciting new consumer Mediation Program. The position will serve as an intermediary between consumers and businesses to resolve consumer complaints about businesses, work toward recouping value for consumers, and identify ongoing consumer protection violations. The Consumer Mediation Coordinator will conduct informal, voluntary mediations by communicating with the business and consumer primarily via email, and by telephone when necessary, to facilitate resolution of the complaint.

The Consumer Mediation Coordinator will work independently to conduct mediations, administer and develop the program, and work with leadership and data analytics staff to identify subjects for potential investigation and enforcement by Consumer Fraud attorneys. Although the position will work closely with Consumer Fraud leadership and the Department of Law's Consumer Engagement and Data Services Unit, the position requires a high degree of self-driven independence, organization, and sound judgment.

This is a term-limited position that is expected to last no more than 24 months from the hire date. The successful candidate will be required to waive rights under the state personnel system.

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill other positions in the Department of Law.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

WHAT WE ARE LOOKING FOR

Minimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

Requires a bachelor's degree from an accredited institution

OR

Four years of full-time experience that demonstrates your ability to effectively manage disputes or other sensitive interactions between other employees or outside parties OR your ability to serve as an intermediary communication with parties with differing points of view

OR

A combination of work experience professional communication with customers, clients, vendors, or other parties, or managing disputes or other sensitive interactions between other employees or outside parties AND college course work from an accredited institution totaling four years of full time work experience/education.

Transcripts must be provided to document college coursework.

Preferred Qualifications: In addition to the minimum qualifications, if you possess any of the following specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

Ideal candidates will have some, or all, of the following skills and attributes:

+ Interested in public service and/or the law, and views this position as a growth and development opportunity + Experience in a role that requires professional communication with customers, clients, vendors, or other parties, or managing disputes or other sensitive interactions between other employees or outside parties + Strong professional communications skills, in both written and real-time communications + Negotiation, mediation, or dispute resolution skills and experience; + Experience compiling, analyzing, and presenting data in a readable format; + Strong organizational and time management skills + Ability to creatively solve problems through developing practical and imaginative solutions + Ability to resiliently handle challenging and/or hostile communications from outside parties + Basic familiarity with legal concepts and principles, Colorado government, and/or the work of law enforcement agencies + Strong commitment to maintaining confidentiality and protecting consumer data; + Goal-oriented and a self-starter who is comfortable working both independently and collaboratively + Passionate and enthusiastic about having a career in consumer protection law and working on behalf of Colorado consumers

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.

Conditions of Employment:

+ Applicants must pass a thorough background investigation prior to appointment. + Effective August 15, 2022, this position will require documented proof of full COVID-19 vaccination. New employees will be required to provide attestation to their status with proof of vaccination within three (3) business days of hire. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. In the event of serial testing, religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission's vaccination guidance.

Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the most recent State of Colorado's Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.

Supplemental Information

HOW TO APPLY

Required Application Materials

+ A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked "See Resume" will not be considered. + Cover Letter: + Current resume: A detailed resume displaying your skills and experience is required. This document will be used to assess candidates during the comparative analysis process.

Veteran's Preference: In order to be considered for veteran's preference you must attach a copy of your DD214 forms as well as any documentation required to prove disability or marital status.

Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact LaTosha Turner at LaTosha.Turner@coag.gov.

Assessment Information: Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit.

+ Technical Competence - Technical experience as it relates to the duties outlined in this job announcement.

+ Depth and Breadth of Experience - Experience that covers multiple areas outlined in