Customer Operations Associate

Canary Technologies.

San Francisco, CA

Expired: July 09, 2020 Applications are no longer accepted.

Full-Time

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world's largest and most iconic hotel brands.

This opportunity will provide close interaction with senior leaders and founders. Our founders are alums of the Cornell Hotel School, Columbia University, and The University of Pennsylvania- Wharton. They have previously built software companies, and have worked at firms such as Bain & Company, and Starwood Hotels & Resorts.

We are an organization that strongly believes in meritocracy and performance. There is significant opportunity for advancement and growth in this role, both of which are based on performance, and talent.

About You

You are a motivated self-starter who thrives in a fast paced environment and is excited to get cross functional experience in a high growth startup. You have previous experience in Customer Success, Revenue Operations, or Sales Operations and love taking a data driven approach to problem solving. You can wear many hats (as a matter of fact you enjoy it!) and are comfortable working collaboratively and autonomously on new challenges as the company grows.

About The Role

This role is part of the Customer Operations team and sits at the intersection of Customer Success and Revenue Operations. We are growing quickly, and the day to day responsibilities will evolve as the company grows. You will have the opportunity to work cross-functionally with everyone in the company, including leadership, to help design and operationalize processes that will drive customer retention and revenue.

Responsibilities

Partner with Customer Success and Sales teams to ensure smooth customer handoff and drive healthy product adoption.
Work with Head of Customer Operations to structure, manage and continuously improve our sales operations, billing and accounts receivable processes.
Gather customer feedback and provide structured insights to company leadership to help guide product roadmap.
Manage cross-functional projects across Customer Success, Sales, and Product to increase efficiency and support company objectives.
Operationalize one-to-many Customer Success frameworks using a combination of emails, calls, and in-app messaging to drive product adoption and customer health.
Create and maintain reporting in Salesforce and Google Data Studio to help manage company KPIs and team alignment.

Skills

Motivated self-starter, proactive and action-oriented
Excellent problem solving and collaboration skills
Able to operate successfully in a lean, fast-paced organization
Strong analytical ability to structure large datasets and derive actionable insights
Ability to empathize with customers and design processes that drive product adoption

Experience

BA/BS
2+ years experience in Customer Success, Sales Operations, or Revenue Operations
Prior experience with Salesforce strongly preferred
Prior experience with collaboration software strongly preferred (Slack, Asana, etc.)
Prior experience with Quickbooks or other billing software preferred

Benefits