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Hospitality Representative Jobs (NOW HIRING)

Torre Vista Dental PA

Hospitality

Dallas, TX

Our Marketing and Hospitality Assistants are responsible for marketing and spreading the word about our services to the community. The perfect candidate is someone who can create new referral sources ...

The Rockridge Group

Front Desk Administrator

Baltimore, MD

$16.25 - $21.25/hr

CLIENT SERVICES/HOSPITALITY REPRESENTATIVE LOCATION: BALTIMORE Major New Jersey law firm with multiple regional office locations seeks a full-time Client Services/Hospitality Representative (Monday ...

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Hospitality Representative information

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How much do hospitality representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hospitality representative in the United States is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hospitality Representative, and why are they important?

To thrive as a Hospitality Representative, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, patience, and a positive attitude help individuals stand out in guest interactions. These skills ensure memorable guest experiences, efficient operations, and the ability to resolve issues promptly in a hospitality environment.

What are Hospitality Representatives?

Hospitality Representatives are professionals who serve as the main point of contact between guests and a hospitality organization, such as a hotel, resort, or event venue. They are responsible for welcoming guests, addressing their needs and concerns, providing information about services and amenities, and ensuring a positive guest experience. Hospitality Representatives often handle check-ins and check-outs, coordinate with other staff to fulfill guest requests, and resolve any issues promptly to maintain high levels of satisfaction. Their role is vital to the overall reputation and success of hospitality businesses.

What are some common challenges faced by Hospitality Representatives, and how can they be effectively managed?

Hospitality Representatives often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. Effective time management, strong communication skills, and a calm, solution-oriented approach are essential to overcome these situations. Additionally, collaborating closely with other team members ensures smooth operations and enhances guest satisfaction, creating a positive work environment.

What is the difference between Hospitality Representative vs Customer Service Agent?

AspectHospitality RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentHotels, resorts, travel agenciesCall centers, retail, service desks
Employer & IndustryHospitality industry, travel sectorVarious industries including retail and telecom
Common Search & ComparisonCustomer interaction, guest servicesCustomer support, issue resolution

Hospitality Representatives primarily focus on guest services within the hospitality industry, handling reservations, check-ins, and guest inquiries. Customer Service Agents provide support across various industries, assisting customers via phone or in person. While both roles involve customer interaction, Hospitality Representatives specialize in hospitality-specific services, whereas Customer Service Agents handle broader customer support tasks.

Who are the top companies hiring for Hospitality Representative jobs? The top employers for Hospitality Representative jobs are:
What states have the most Hospitality Representative jobs? States with the most job openings for Hospitality Representative jobs include:
What are popular job titles related to Hospitality Representative jobs? For Hospitality Representative jobs, the most frequently searched job titles are:
Hospitality Representative jobs near you
Infographic showing various Hospitality Representative job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,359 per year, or $20.8 per hour.
Client Services/Hospitality Representative

Client Services/Hospitality Representative

The Rockridge Group

Baltimore, MD

Full-time

Re-posted 22 days ago

Job description

TITLE: CLIENT SERVICES/HOSPITALITY REPRESENTATIVE
LOCATION: BALTIMORE, MARYLAND
Seeking a full-time Client Services/Hospitality Representative (Monday through Friday from 8:30 am – 5:30 pm)
Responsibilities:
  • Reception front desk, answering calls, meeting and greeting visitors, reserving conference rooms, conference room set ups, maintenance of kitchen pantry supplies and ordering catered food services for meetings.
  • Copy/mail room services, large print jobs, assisting attorney with trial binder prep, receive, scan, process all incoming and outgoing mail/packages USPS/FEDEX, arrange messenger services.
  • Monitor inventory of office supplies, submit building maintenance requests.
  • Light filing, document changes, and clerical projects.
Qualifications:
  • Knowledge of Microsoft Word and Outlook,
  • Strong time management, ability to multitask, and organization skills.