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Hospitality Representative Jobs (NOW HIRING)

Compass Group

Hospitality Manager

Washington, DC

$85K - $90K/yr

This position serves as the primary on-site hospitality representative and is responsible for creating a welcoming, organized, and service-focused experience for employees, guests, and clients. The ...

Compass Group

Hospitality Manager

Washington, DC · On-site

$85K - $90K/yr

This position serves as the primary on-site hospitality representative and is responsible for creating a welcoming, organized, and service-focused experience for employees, guests, and clients. The ...

Bon Appetit

Hospitality Manager

Washington, DC · On-site

$85K - $90K/yr

This position serves as the primary on-site hospitality representative and is responsible for creating a welcoming, organized, and service-focused experience for employees, guests, and clients. The ...

The Melting Pot

Hospitality Specialist

Maple Shade, NJ · On-site

We are a premier fondue restaurant located in Maple Shade At the Melting Pot, fondue truly becomes a memorable dining experience where guests can dip into something different - and discover all the ...

SPCA of Polk County, TX

Be Seen First

Animal Welfare Representative

Livingston, TX · On-site

$10 - $12/hr

An animal welfare representative is a key element of our society by providing the highest level of service and care to all visitors and animals, leveraging developed skills to improve daily ...

Tulalip Gaming Organization

QCC/ONE CLUB REP

WA · On-site

$18.56 - $20.88/hr

Job Title QCC/ONE CLUB REP Location Quil Ceda Creek Casino - Tulalip, WA 98271 US (Primary) Category Marketing Rate of Pay $18.56 - $20.88 per hour Job Type Full-time JOB SUMMARY: Dedicated to ...

The Athelstan Club

Mini Golf Representative

Elberta, AL · On-site

Position Summary The Mini Golf Representative is responsible for providing an outstanding guest experience while supporting the day-to-day operations of the mini golf facility. This role assists with ...

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Hospitality Representative information

See salary details

$12

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$51

How much do hospitality representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hospitality representative in the United States is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a hospitality representative?

To thrive as a Hospitality Representative, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, patience, and a positive attitude help individuals stand out in guest interactions. These skills ensure memorable guest experiences, efficient operations, and the ability to resolve issues promptly in a hospitality environment.

What is a hospitality representative?

Hospitality Representatives are professionals who serve as the main point of contact between guests and a hospitality organization, such as a hotel, resort, or event venue. They are responsible for welcoming guests, addressing their needs and concerns, providing information about services and amenities, and ensuring a positive guest experience. Hospitality Representatives often handle check-ins and check-outs, coordinate with other staff to fulfill guest requests, and resolve any issues promptly to maintain high levels of satisfaction. Their role is vital to the overall reputation and success of hospitality businesses.

What are some common challenges faced by hospitality representatives, and how can they be effectively managed?

Hospitality Representatives often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. Effective time management, strong communication skills, and a calm, solution-oriented approach are essential to overcome these situations. Additionally, collaborating closely with other team members ensures smooth operations and enhances guest satisfaction, creating a positive work environment.

What is the difference between Hospitality Representative vs Customer Service Agent?

AspectHospitality RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentHotels, resorts, travel agenciesCall centers, retail, service desks
Employer & IndustryHospitality industry, travel sectorVarious industries including retail and telecom
Common Search & ComparisonCustomer interaction, guest servicesCustomer support, issue resolution

Hospitality Representatives primarily focus on guest services within the hospitality industry, handling reservations, check-ins, and guest inquiries. Customer Service Agents provide support across various industries, assisting customers via phone or in person. While both roles involve customer interaction, Hospitality Representatives specialize in hospitality-specific services, whereas Customer Service Agents handle broader customer support tasks.

More about Hospitality Representative jobs
Who are the top companies hiring for Hospitality Representative jobs? The top employers for Hospitality Representative jobs are:
What states have the most Hospitality Representative jobs? States with the most job openings for Hospitality Representative jobs include:
What are popular job titles related to Hospitality Representative jobs? For Hospitality Representative jobs, the most frequently searched job titles are:
Hospitality Representative jobs near you
Infographic showing various Hospitality Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,359 per year, or $20.8 per hour.

Hospitality Manager

Compass Group

Washington, DC

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

340th of 485 rated business services

Job description

Position Title: Hospitaltiy Manager

Salary: $85,000 to $90,000 

Other Forms of Compensation:  Sign on Bonus

Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

 

Job Summary

The Hospitality Manager for Bon Appétit Management Company is responsible for overseeing the daily hospitality operations within a corporate workplace environment. This position serves as the primary on-site hospitality representative and is responsible for creating a welcoming, organized, and service-focused experience for employees, guests, and clients. The Hospitality Manager oversees hospitality counter operations, micro-kitchen and pantry services, food and beverage presentation, workplace events, vendor coordination, and client support. This position works closely with commissary culinary teams, outside vendors, and client contacts to ensure all hospitality spaces are fully stocked, properly maintained, and operating at Bon Appétit standards. This role requires strong organizational skills, hospitality leadership, independent decision making, attention to detail, and a commitment to exceptional customer service and workplace experience.

Main Responsibilites:

  • Ensure hospitality spaces, coffee counters, pantry areas, and micro-kitchens are clean, organized, fully stocked, and maintained to Bon Appétit standards.

 • Receive, organize, and properly store deliveries from commissary teams and outside vendors.

 • Coordinate daily food, beverage, snack, and supply ordering with commissary culinary and management teams.

• Maintain inventory levels of snacks, beverages, coffee, paper goods, and hospitality supplies

. • Monitor freshness, quality, presentation, and rotation of all food and beverage offerings.

• Set up and maintain attractive food displays and hospitality presentations throughout the day.

• Perform routine hands-on operational duties including dishwashing, counter and surface cleaning, hospitality area sanitation, event cleanup, and daily reset responsibilities to maintain a polished and guest-ready environment.

• Ensure proper end-of-day breakdown, cleanup, and reset procedures are completed.

• Manage hospitality equipment and coordinate maintenance and repair services with outside vendors as needed.

• Maintain strong working relationships with commissary teams, vendors, delivery personnel, and client contacts.  

QUALIFICATIONS:

• Previous experience in hospitality, corporate foodservice, catering, workplace services, or a related service environment preferred.

• Strong customer service, communication, and organizational skills.

• Ability to work independently and manage daily operations with minimal direct supervision.

• Ability to interact with a diverse customer and client base in a friendly, professional, and efficient manner.

• Experience coordinating with vendors, delivery teams, commissary kitchens, or outside food providers preferred.

• Ability to manage multiple priorities, respond to changing needs, and remain calm and professional in a fast-paced environment.

• Proficient with workplace communication and operational systems including Google Workspace, Slack, CaterTrax, and other hospitality management platforms.

 • Must be available to support occasional early morning, evening, or special event operational needs as business demands require. 

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID:  1555764

Bon Appetit 

Gina Barbish 

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