N344-2122 Receptionist - Central Office

POSTING NUMBER: N344-2122

POSTING DATE: May 17, 2022

CLOSING DATE: Open Until Filled

POSITION: Receptionist – Central Office

REPORTS TO: Chief Operating Officer

PRIMARY FUNCTION:

Performs complex administrative and secretarial assistance of a confidential and responsible nature requiring knowledge of internal, district wide systems and procedures related to schools. Provides excellent customer service experiences for families, community members, and staff.

TYPICAL DUTIES AND RESPONSIBILITIES:

1. Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to problem-solve,

expediting critical issues, and following up to ensure resolution.

2. Keep thorough records of customer interactions and support tickets.

3. Follow communication procedures, guidelines, and policies.

4. Greet customers warmly and ascertain problems or reason for calling.

5. Provide callers with requested information and connect callers to appropriate internal departments/staff.

6. Assist with the upkeep of the district’s knowledge base of frequently asked questions and solutions.

7. Other duties as assigned by the supervisor.

The above description covers the principal duties and responsibilities of the job. The description should not, however, be construed as a complete listing of all duties.

SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE:

1. High school diploma or GED required. Additional college credits, preferred.

2. Minimum of 3 years’ working in a school/central office environment.

3. Thorough knowledge of customer service practices and procedures.

4. Experience using a helpdesk or customer service ticketing system, preferred.

5. Highly proficient in the use of modern office equipment and software applications, including Microsoft Office and Google Apps.

6. Excellent organizational, time management, and communication skills.

7. Ability to maintain variety of clerical and administrative records.

8. Must have good evaluations and attendance record.

9. Ability to establish and maintain effective relationships with staff.

10. Ability to exercise tact and courtesy communicating both in person and on the telephone.

11. Ability to periodically work and extended and/or flexible schedule to meet the demands of the district.

12. Bilingual preferred.

13. Candidate must successfully complete testing requirements. Please contact the Office of Talent Management to schedule an appointment at 860-695-8853.

CERTIFICATION REQUIREMENTS:

Non-certified

SALARY AND TERMS OF EMPLOYMENT:

Salary in accordance with Hartford Federation of School Secretaries, 2017-2018 Salary Grid (090-12), $35,547- $47,685. Twelve-month work year.

UNION AFFILIATION:

The Hartford Federation of School Secretaries (HFSS)

APPLICATION PROCEDURE: To be considered, all internal and external applicants must fully complete a Hartford Public Schools’ online application. To apply, please visit https://app.hirenimble.com/jobs/hartford and follow the appropriate link.

Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut. We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.

HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond. Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!

Why Should You Choose Hartford Public Schools?

Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you. We have put together a comprehensive package of benefits and incentives, including:

● Competitive salary

● Career growth opportunities

● Tuition reimbursement

● Rich health care plan

● Professional development

Diversity Among Us

Hartford Public Schools is a diverse community of scholars and educators. Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners. Over 85% of the population are students of color. At Hartford Public Schools, we are well above the national average for diverse teachers and administrators. Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.

Hartford is the Place for You

The state of Connecticut is seated on the northeastern seaboard. Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston. Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity. It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today. The city features world-class museums, entertainment, and sports venues and is home to several major companies. An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round. In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.

Position Subject to Available Funding

An Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D