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How much do receptionist customer support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for receptionist customer support in the United States is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Receptionist Customer Support, and why are they important?

To thrive as a Receptionist Customer Support, you need excellent organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office management software, multi-line phone systems, and customer relationship management (CRM) tools is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver exceptional service and build rapport with clients. These skills are essential for creating a positive first impression and efficiently managing front desk operations in any organization.

How does a Receptionist Customer Support role balance front-desk duties with customer service responsibilities throughout the day?

A Receptionist Customer Support professional typically manages a blend of administrative and customer-facing tasks. Throughout the day, you may greet visitors, answer phones, handle inquiries, and direct clients to the appropriate departments, while also resolving customer issues or providing product information. Balancing these duties requires strong multitasking, time management, and communication skills, as you often switch between administrative work and direct customer support. Successful professionals in this role thrive in fast-paced environments and are comfortable collaborating closely with various departments, such as sales or technical support, to ensure a seamless experience for visitors and customers.

What are the main responsibilities of a Receptionist Customer Support?

A Receptionist Customer Support professional is responsible for greeting visitors, answering phone calls, and providing general customer service at the front desk. They handle inquiries, direct visitors to the appropriate departments, and manage scheduling or administrative tasks. Additionally, they may assist with resolving customer issues, maintaining records, and ensuring a welcoming atmosphere for both clients and staff.

What does a customer service receptionist do?

A customer service receptionist greets visitors, answers phone calls, and directs inquiries to the appropriate staff. They manage front desk operations, handle basic administrative tasks, and provide information about the organization or services. Strong communication skills and familiarity with office software are essential for this role.

What is the difference between Receptionist Customer Support vs Customer Service Representative?

AspectReceptionist Customer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills; sometimes additional training
Work EnvironmentFront desk, office reception area, face-to-face interactionsCall centers, retail, office settings; phone and online support
Employer & Industry UsageHotels, clinics, corporate officesRetail, telecom, banking, e-commerce
Search & Comparison IntentCustomer support roles with front desk dutiesCustomer support via phone or online channels

While both roles involve assisting customers, Receptionist Customer Support primarily handles front desk duties and face-to-face interactions, whereas Customer Service Representatives focus on phone and online support. Both require strong communication skills but differ in work environment and daily tasks.

More about Receptionist Customer Support jobs
What job categories do people searching Receptionist Customer Support jobs look for? The top searched job categories for Receptionist Customer Support jobs are:
Receptionist Customer Support jobs near you
Customer Support Specialist / Cashier / Receptionist - F/T - Newark Infiniti

Customer Support Specialist / Cashier / Receptionist - F/T - Newark Infiniti

HERTRICH Family of Automobile Dealerships

Newark, DE • On-site

$14.75 - $19.50/hr

Full-time

Retirement

Posted 24 days ago

Hertrich rating

6.5

Company rating: 6.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

79th of 139 rated car dealerships

Job description

Customer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth

Hertrich Family of Automobile Dealerships seeks a Full Time Customer Support Specialist/ Receptionist to enhance our growing business!

- Do you enjoy working with customers?

- Do you thrive in a fast-paced environment where you have unlimited career potential?

- Are you an enthusiastic individual who wants to work for a mission driven company? ...

...then our Company is the right fit for you! Hertrich Family of Automobile Dealerships, the largest automotive group in Delaware and the Eastern Shore is seeking a Full Time Receptionist to join our professional team.

The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 15 Collision Centers, and 18 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.

Hertrich offers:

  • Extremely Competitive Salaries and Pay Plans with great Incentives
  • 401K Plan with Employer Match
  • Employee Purchase Discounts

Automotive Cashier / Receptionist / Customer Service Duties:

  • Answer a multi-line phone system
  • Greet and assist customers in a pleasant and professional manner
  • Accurately and efficiently process cash and credit card transactions and use a computer system
  • Accurately and efficiently process customer agreements, service tickets and dealer exchanges using a computer system
  • General office duties, including filing, inventories, and other duties assigned by the Office Manager

Automotive Cashier / Receptionist / Customer Service Qualifications:

  • Excellent Communication Skills, both verbal and written
  • Pleasant and Professional Demeanor, both in-person and on the phone
  • Computer Literate
  • Good Work Ethic
  • High School Diploma/GED Required
  • Must be available to work some evenings and Saturdays

This position will contribute to the success of Hertrich Family of Automobile Dealerships. Hertrich is looking for an honest, professional, skilled Cashier / Receptionist with exceptional professionalism, customer service, and interpersonal skills. If you would like your career focused on a bright and successful future apply now! Online at www.hertrichcareers.com

"We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."


Job Posted by ApplicantPro