Volunteer and Community Engagement Manager

Volunteer and Community Engagement Manager

Non – Exempt

Hours:

20 hours per week; part - time

Salary Range:

$21.65 - $28.85 hourly

Department:

Resource Development

Reports to:   

Director of Donor Impact

Benefits:

• Two Medical Plans to choose from.
• $1,500 Health Savings Account annual contribution to assist in medical, dental, vision costs and investment options.
• Dental and Vision plan is under $6 a month for employee.
• Reasonable cost Dental and Vision plans for Families and Domestic Partners.
• Generous leave policy.
• Flexible investing 403b Retirement Program with annual matching contribution.
• Discount for childcare at Tomorrow’s Hope Child Development Center.
• Employee Assistance Program and Supplemental Insurance.

Overview:                    

Housing Hope and HopeWorks agencies are the major non-profit developer of affordable housing and provider of human services in Snohomish County and Camano Island. Our mission is to promote and provide affordable housing and tailored services to reduce homelessness and poverty for residents of Snohomish County and Camano Island. We achieve this through a variety of interventions including social enterprises, children’s services, subsidized housing opportunities and services, employment, education and training services.

Purpose:

Housing Hope has a Volunteer and Community Engagement Manager position available for an experienced, motivated, and friendly team member. This position is responsible for planning and managing Housing Hope’s Volunteer Program. The successful candidate will provide excellent service in working with staff to identify mission-based needs that can be successfully met by individuals or groups of volunteers, for both one-time and for ongoing needs. The person in this position is required to establish and maintain collaborative relationships with management, staff, volunteers, donors, board members, corporate leaders, and organizations. The position requires strong communication (written and oral), organizational, interpersonal and administrative skills and a team-oriented approach. This position is eligible for a hybrid in-person/remote work schedule. Applications will be reviewed beginning June 28.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Manage the volunteer program including monitor needs across the agency; create volunteer job descriptions; recruit, screen, train, track, evaluate and appropriately recognize and thank volunteers.

·         Coordinate with departments to ensure that all volunteers placed in their area receive appropriate training and ongoing support. Ensure that once placed, volunteers receive regular feedback and training from department supervisors as needed.

·         Manage Housing Hope’s holiday program, including the Boeing’s SOHO online employee giving campaign and Shoebox Santa gift giving program.

·         Support and advise staff of Housing Hope and HopeWorks Social Enterprises (a Housing Hope affiliate) in volunteer supervisory best practices through volunteer feedback surveys, staff training, and collaborating on program development.

·         Represent Housing Hope and engage with the community at events and organizations throughout the county. Duties include setting up and running booths at resource fairs or corporate events, as well as speaking to community groups about ways to get involved in our mission.

·         Plan an annual Volunteer Appreciation Event, in collaboration with the Events Manager, to recognize volunteers and their contributions to Housing Hope. Award and recognize volunteers throughout Housing Hope and HopeWorks’ programs.

·         Track volunteer hours and create quarterly reports for Finance. Provide verification of volunteer service as needed.

·         Work on Resource Development special projects as assigned by the Director of Donor Impact. Work in cooperation with others in and out of Resource Development as needed to accomplish department goals.

·         Engage community partners to conduct self-hosting supply drives by providing relevant instructions and organizational information. Coordinate delivery of in-kind donations.

·         Do routine clerical and other office work as directed.

·         Assist with other agency requirements as directed.

·         May require lifting boxes and setting up/breaking down for events.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is regularly and extensively required to use hands to type and perform other administrative tasks. 

·         Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

·         The employee may occasionally lift, carry, push and pull up to 15 lbs.   

·         Ability to work in a general office environment as well as outdoor environment.  Possible exposure to weather—heat, wet, cold, wind, and noise.

Required Education & Experience:

·         Two+ years of successful experience with volunteer program management including knowledge of volunteer risk management issues.

·         Knowledge and ability to use Office Suite and databases.

Other Knowledge, Skills & Abilities:

·         Excellent interpersonal skills and ability to work collaboratively with diverse internal and external stakeholders; ability to both write and communicate clearly, diplomatically, and effectively; strong conflict resolution and facilitation skills.

·         Has the ability to effectively prioritize multiple tasks, solve problems and meet deadlines.

·         Effective project administration and presentation skills required.

·         Accepts supervision and works well in a team atmosphere, with a variety of people, as well as independently.

·         Familiarity or experience with issues that impact the lives of people who are low-income or homeless is preferred.

·         Requires some evening and weekend scheduling.

We at Housing Hope embrace and practice a high standard of diversity and inclusion and strive for equity for all persons regardless of race, color, religion, citizenship, national origin, veteran status, marital status, political affiliation, sexual orientation, gender identity, disability, sex, age, status in regard to public assistance, or any other basis protected by local, state or federal law.