Client Relations Associate

H!ERO Inc.

Redondo Beach, CA

Expired: February 06, 2023 Applications are no longer accepted.

Full-Time

At H!ERO, we value our non-profit clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Fundraising Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Fundraising Team. If you are team-spirited, share a passion for cultivating relationships, and have the desire to give back to the local community, then the Client Relations Associate role was made for you!

Responsibilities of a Client Relations Associate:

Establish and maintain long-lasting business and client relationships
Identify, troubleshoot, and provide clients with resolutions to their issues and concerns
Maintain open communication between our clients, their potential donors, and our Client Relations team
Utilize client knowledge to increase donations and meet our fundraising goals
Provide clients with an individualized experience and the utmost customer service
Document client contact information, and ensure their donations are documented to meet compliance requirements
Collaborate with fellow Client Relations Associates and other Customer Service and Sales team members so that all fundraising targets are met

The Ideal Candidate as a Client Relations Associate:

High School Diploma or equivalent certification required
Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
People-oriented and passionate about building relationships
Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members
Results-driven and self-motivated to improve interpersonal skills
Practices active listening and is empathetic to client’s concerns
Solution-oriented and takes initiative in resolving unexpected challenges