Credit & Collections Supervisor

Transcat, Inc.

Rochester, NY

Expired: January 30, 2021 Applications are no longer accepted.

Other

Overview

This position is responsible for leading the daily operations of the Credit and Collections team. The individual is responsible for designing, implementing and enforcing policies and procedures as well as streamlining/automating credit and collection processes. This position requires a strong leader with the ability to prioritize, plan, and direct the department to achieve goals.

Responsibilities

Essential Duties and Responsibilities

Assist in determining credit worthiness of new & existing customers, maintain credit terms, and manage credit holds.
Create and implement best practices for managing credit terms and collection activities to make sure there is quality and efficiency throughout the department.
Develop documentation and procedures for the department and provide oversight and support to the team related to application of policies and procedures.
Lead and provide oversight for credit and collections day to day operations including workload, process improvements, and performance metric reporting.
Participate in special projects that will enhance the overall efficiency of the department.
Main point of contact for escalation of customer account issues.
Write and deliver performance reviews for each member of the team.
Facilitate regularly scheduled meetings with each member of the team and team meetings.
Other duties as assigned

Supervisory Responsibilities:

Supervises Credit Analysts and Collection Representatives.

Qualifications

Required Knowledge, Skills, and Abilities:

Proven ability to perform strategic planning
Proven track record for improving process efficiencies
Strong leadership skills with an ability to motivate direct reports
Detail oriented with an accounting background
Excellent communication skills both written and verbal, and interpersonal skills
Excellent analytical and problem-solving skills
Ability to reprioritize and manage multiple projects concurrently

Education and Experience:

Bachelor's degree or equivalent from accredited four-year college preferred.
Five or more years related experience and/or training, or equivalent combination of education and experience is also acceptable for this role.
Intermediate knowledge of Microsoft Word and Excel

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.