Sales Coordinator

Provide excellent customer service by assisting the sales team with the order and logistics of the customer's material handling needs; ensuring the customer receives their items accurately by the promised delivery date.

Duties & Responsibilities

• Handle customer inquiries and ensure the inquiry is routed to the appropriate ACT Sales Representative.
• Build effective relationships with ACT staff, at all levels
• Assist Sales team with sales order and logistics, including:
  • Provide details of special incentives
  • Customer account set-up for leases, including credit application and financial approval
  • Review sales orders for accuracy, working with sales reps, sales managers and vendors on questions and corrections
  • Order equipment, attachments, batteries and other material handling products specified on sales order
  • Research and select best mode of transportation for sales order
  • Communicate with Accounts Receivable regarding increases to customer credit
  • Issue purchase orders
  • Create sales prep work orders, partnering with the service team to prep equipment
  • Track and expedite vendor orders
  • Assist sales rep to solve internal and external discrepancies on orders
  • Invoice customer sales orders
  • Maintain files of customer sales orders for research and audit
• Generate commission reports for assigned Sales reps
• Maintain accurate reporting of equipment backlog and other requested statistics
• Conduct equipment and allied inventory as requested, correcting inaccuracies in the database
• Provide coverage for other Sales Coordinators during vacations, absences, etc.
• Assist with training
• Participate in meetings: Sales/Service teams; quarterly and annual Sales meetings
• Order product literature
• Perform reporting/process improvement:
  • Create awareness of daily sales order issues
  • Assist other departments with testing processes involving ELC
  • Assist with continuous improvement of sales coordination processes, including research and testing
  • Provide training as needed

Qualifications

• 3 - 5 years experience as sales coordinator strongly desired
• High School diploma or equivalent
• Proficiency in MS Office (Excel, Word, Outlook)
• Strong administrative skills
• Good organizational skills, tracking of details and follow-up of multiple tasks within a timely fashion
• Must be able to work efficiently without close supervision
• Possess good verbal and written communication skills
• Good problem-solving skills
• Good basic accounting knowledge
• Ability to work in a fast-paced and changing environment
• Ability to handle constant interruptions while remaining focused on the task
• Forklift and/or Material Handling industry experience/knowledge a plus