Desktop Support Specialist

Purpose:

To provide technical assistance to our clients and help install, upgrade, and troubleshoot hardware and software systems.  

Responsibilities:

· Diagnose and resolve end-user issues with things such as desktops/laptops, network connectivity, application compatibility, desk and mobile phones, etc.

· Reset passwords in an Active Directory environment

· Create, edit, or remove distribution/security groups and Windows Share/NTFS Permissions

· Group Policy modification on a basic level

· Image computers with AutoPilot and Intune per client

· Troubleshoot issues with DNS/DHCP

· Setup mobile devices according to company policy

· Answer incoming phone calls and handle present issues or route calls to a proper team member

· Setup Office 365 accounts from the account itself to Exchange alias, Full Access/Send As Rights, Sharepoint, and work with Microsoft Connect and Active Directory Integration

· Troubleshoot general issues with Windows 10 and 11; Server 2016, Server 2019, and Server 2022; and Mac OSX

· Install, Configure, and Manage Bitdefender GravityZone

· Diagnose issues with tablets such as iPads and Surfaces’

· Identify and resolve issues in Office 365 for both Windows and Mac

· Troubleshoot networking (Layer 1 and 2) with an intermediate skill set

· Determine the source of client concern by gathering information from the user on the telephone.

· Escalate issues in a timely manner

· Maintain technical knowledge by attending educational workshops, reviewing technical whitepapers, establishing personal networks, and participating in technical societies.

· Maintain client confidence and protect operations by keeping information confidential.

· Contribute to team effort by accomplishing related tasks as needed.

· Promote a positive atmosphere in surrounding team members.

· Ability to take tests and earn certifications

Experience:

· A minimum of 3 years experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.

· Experienced applicants with focused experience in Microsoft environments of 25-500 end users and/or MSP experience are urged to apply today.

· Experience working in a team-oriented, collaborative environment.

Skills & Knowledge:

· Excellent customer service, written, and oral skills.

· Self-motivated and goal-driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.

· Knowledge of Windows Desktop applications; various operating systems such as Windows 8 and 9; Windows 11 as well as Server 2019 and Server 2022 are a plus.

· Knowledge of software applications and basic hardware for the PC

· Principles and terminology of networking on Layer 1 and 2 side

· Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.

· Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.

· Knowledge of wireless networking components and terminology; Familiarity with Cisco, Sonicwall, Aruba, Meraki, or Ubiquiti Wireless Networks are a plus

· Awareness of commonly used Microsoft products and services

· Ability to coordinate multiple tasks, status action items, respond to changing priorities, and react to short deadlines.

· Creating and maintaining user self-help documentation, technical documentation, and procedural documentation.

· Knowledge of Anti-Virus applications such as Bitdefender

About CEU Technologies

This is an exciting time for us as we are growing rapidly and are in need of some more hands; CEU Technologies has been in business for nine years now, providing midsize companies in the Chicago area with top-notch IT Support. We are a fun, outgoing, dynamic team focusing on all corporate business and technology verticals. We are looking for a couple of professional, enthusiastic, and motivated employees to join our team.

Applicants must be personable, encourage leadership, and express the desire to learn and adapt to the latest technology on the fly while becoming an asset to our team.

Some Benefits:

• Health
• Dental
• Sick and Paid Vacation
• ……among other benefits

Notes:

*Candidates with previous Managed Service Provider (MSP) Experience are considered a plus and are urged to apply.*

*ConnectWise Automate, ConnectWise Manage knowledge is a plus.*

Comprehensive background checks are performed that include Criminal, Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks, and Drug and Alcohol testing at least once every five years.