Security Supervisor

Through proactive leadership, the Security Supervisor promotes security and traffic safety throughout the private community of Laguna Woods Village.  The Security Supervisor operates on a rotating schedule, working weekdays, evenings, weekends and holidays.

Village Management Services, Inc.’s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

Responsibilities:

• Supervises personnel, including Gate Ambassadors, Security Patrol Officers, Traffic Specialists, Dispatchers, and other Security personnel on duty.
• Provides active and continuous engagement in activities and personnel through continuous training, testing, coaching and counseling on work performance.
• Trains Security Patrol Officers on the documentation of minor incidents, crimes, violations of Community rules and regulations and other calls for service.
• Responds to and documents reports of serious incidents.
• Coordinates field search and emergency activities.
• Patrols the community and enforces regulations. 
• Plans and implements new safety policies and procedures.        
• Evaluates operational processes, equipment and installations to identify physical security and efficiency improvements.
• Responds to reports of serious crime situations involving a law enforcement response in the community, employee or resident complaints involving division or other agency employees.

Requirements:

• Minimum 3 years of experience in security, hospitality, resort or other intensive customer service industry or military / law enforcement.
• At least 1 year of supervisory or training experience preferred.
• Excellent oral and written communication and problem solving skills.
• Possess a valid CA Driver’s License.
• Possess or have ability to obtain CA BSIS guard card.