Assistant Hotel Manager

American Cruise Lines, the largest US cruise line, is seeking experienced Hotel and Dining Supervisors to help lead our crews in providing the highest level of personalized service. These are “hands-on” leadership positions, which will have you coaching, training, and supervising our restaurant and housekeeping crew members.

The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.

Responsibilities:

• Supervises Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager
• Assists Hotel Manager as directed
• Assists Dining Room Manager during all meal services
• Performs duties of Hotel Manager when Hotel Manager is on 1 to 2 week time off from ship
• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
• Present and available during all meal services, either front or back of house
• Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
• Assists with room inspections
• Prepares for turnaround day process
• Oversees bar operations and manages wine/liquor inventory
• Displays leadership and maintains professional presence
• Visible and available to all guests and crew
• Holds officers and crew accountable to American Cruise Lines’ standards
• Complies with American Cruise Lines’ Operations Manual, service standards, and procedures
• Assesses the performance of the management team and provides immediate corrective feedback
• Anticipates the needs of guests and crew
• Responds quickly to guest requests and ensures follow through of service delivery
• Identifies problems, resolves immediately, and requests home office support as needed
• Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
• Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
• Assists ship officers in achieving weekly sales goals
• Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed
• Maintains sanitation and cleanliness standards of crew rooms
• Monitors shipboard business transactions, accounting, timecards, and home office reporting
• Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed

Qualifications:

• Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
• Business degree may be considered with management and hospitality experience
• Military experience may be considered with management and hospitality experience
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
• Strong organizational skills and excellent verbal and written communication skills (English)
• Available to travel and work a flexible schedule including long days for extended periods of time
• Proficiency in Microsoft Office
• US Coast Guard regulated pre-employment drug test

Work Schedule:

• 7 Days per week while onboard the ship
• 4 to 6 weeks working and living onboard the ship
• 1 to 2 weeks shore leave vacation
• Accommodations and meals are provided onboard
• Round trip transportation is provided to the ship from a major airport near manager’s home

American Cruise Lines is the largest U.S. cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist. Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive.